Head of Operations

Metzger Search & Selection; Essex; On-site; GBP 70,000 - 80,000; Full time

Job summary

A dynamic company in Essex seeks a Head of Operations to enhance their operational capabilities. The successful candidate will oversee the entire operations lifecycle, implement process improvements, and lead teams towards excellence in customer service and operational efficiency.

Qualifications

• Proven experience in senior operations leadership role, preferably in distribution or logistics.
• Strong understanding of warehouse processes and history of improvement.
• Experience in implementing new technologies and change management.

Responsibilities

• Overseeing full operations lifecycle including Goods In, Warehousing, and Despatch.
• Leading operational teams and driving a culture of accountability and excellence.
• Developing operational KPIs and using data insights to optimize performance.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Interpersonal skills

Job description

Role Title: Head of Operations

Salary: circa £70,000 - £80,000 plus benefits

Location: Essex

Our Client is a dynamic and fast-growing company specialising in the supply of products and consumables to a wide range of commercial sectors. They are seeking to recruit a Head of Operations to lead and elevate their operational capabilities. This pivotal role will oversee the full operational infrastructure. The successful candidate will lead operational transformation through people development, streamlined processes, and innovation-driven technology.

Responsibilities will include:

• Overseeing the full operations lifecycle, including Goods In, Warehousing, and Despatch. Ensuring all manual processes are optimised, efficient, and scalable.
• Leading, coaching, and inspiring operational teams. Driving a culture of accountability, professional growth, and excellence in performance and customer service.
• Building and embedding a culture of continuous improvement across all operational functions. Identifying and implementing new technologies and smarter processes to streamline workflows and enhance productivity.
• Owning and driving operational KPIs, using data insights to identify gaps, optimise performance, and exceed service benchmarks.
• Overseeing all aspects of Human Resources, including recruitment, employee relations, development planning, and performance management.
• Ensuring compliance with all relevant Health & Safety legislation. Promoting and maintaining a safe working environment for all employees.
• Leading operational change initiatives, ensuring successful adoption and integration of new systems, technologies, and practices.
• Working closely with Customer Service and Sales teams to ensure operational excellence supports and enhances the customer experience at every touchpoint

Candidate requirements:

• Proven experience in a senior operations leadership role, preferably in distribution, logistics, or supply chain environments.
• Strong understanding of warehouse and fulfilment processes, with a track record of process improvement and cost control.
• Demonstrable success in leading and developing teams and driving high performance.
• Experience implementing new technologies and change management within operations.
• Knowledge of HR and Health & Safety best practices and compliance.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication, interpersonal, and leadership abilities.
• Passion for exceptional customer service and continuous improvement

If this sounds of interest, please send your CV in Word format, quoting reference 33100/LT/EL detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch. We regret that, due to the high volume of responses, only those candidates who are progressing to the next stage will be contacted.