Head of Operations

Salt Escapes; England; On-site; GBP 90,000 - 130,000; Full time

Job summary

A global travel brand is seeking a Head of Operations to lead its operations team based in London. The role focuses on building scalable systems, managing in-resort teams, and ensuring high-quality execution across various destinations. Ideal candidates are commercially minded and organized, capable of thriving in fast‑moving environments. This full-time position offers a chance to significantly influence how the company operates worldwide, with a blend of people leadership and operational rigour.

Qualifications

• Experience in leading operations teams.
• Strong people leadership skills.
• Ability to manage complexity and maintain operational standards.

Responsibilities

• Oversee end‑to‑end operations across all destinations.
• Lead in‑resort teams and manage suppliers.
• Ensure operational standards as the company scales.

Skills

Ownership and accountability

Building systems that scale

Leadership in fast‑moving environments

Clarity from complexity

Strategic planning

Job description

Join to apply for the Head of Operations role at Salt Escapes

We’re looking for a Head of Operations to be the operational heartbeat of Salt Escapes and lead delivery across every destination as we scale.

This is a fast‑paced, highly autonomous role that goes far beyond day‑to‑day logistics. You’ll build and pressure‑test scalable systems, strengthen our operational foundations, and ensure every Escape runs seamlessly worldwide.

You’ll effectively lead the London‑based operations team, working closely with the founders to turn their vision into clear standards, processes, and execution without constant oversight.

You’ll travel to some incredible destinations and work alongside our in‑resort teams to assess what’s working, and continuously improve people, systems, and delivery.

As a global travel brand, flexibility is essential. Peak season is European summer, and this role requires comfort working across time zones, making fast decisions, and holding teams to high standards through strong, confident people leadership.

This is a role for someone who thrives on:

• Ownership and accountability
• Building systems that scale
• Leading people in fast‑moving environments
• Turning complexity into clarity
• Making big plans actually happen

What you’ll be owning:

• End‑to‑end operations across all destinations
• Leadership of in‑resort teams, Ops Coordinators, and Head of Team
• Supplier, contract, and partner management
• Workforce planning, rostering, and in‑resort hiring guidance
• Operational standards and processes as we scale globally
• Translating leadership strategy into consistent, high‑quality execution

What you can expect:

• A fast‑growing, experience‑led business with global ambition
• Real ownership over how the company operates day to day
• High trust, high responsibility, and real influence
• A role that blends people leadership with commercial and operational rigour
• The chance to help shape how Salt Escapes runs worldwide

This role suits someone commercially minded, highly organised, and people‑centric — confident leading teams, managing complexity, and bringing structure to a scaling business. Travel or events experience is a plus, but not essential.

If you enjoy building systems, leading people, and being at the centre of execution, we’d love to hear from you.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing
Industries: Travel Arrangements