Head of Operational Training

Who we are

The Skytanking organisation has two divisions, ‘Fuel’ and ‘Airport Operations’. The Fuel division is head-quartered in Hamburg, Germany and is part of Primeflight (head-quartered in Houston, USA). This role will report into the Operations Director within Airport Operations. In the event of cross product and/or global initiatives, the role will function within a wider Skytanking/Primeflight team. All references in this JD are on the basis of operating within the Airport Operations division only, which is currently based in London, England and operating in the U.K., Netherlands and Italy.

This is a leadership role and a key member of the Skytanking Operations team, working in collaboration with the Station Managers and the Training & Safety Compliance Manager. The role will be responsible for the overall management of the stations training teams, ensuring the effective delivery of training programs across all departments. This role involves maintaining high-quality training and compliance standards, leading and coaching the training teams, and working closely with senior management to drive continuous improvement in training initiatives.

A key focus of the role will be to conduct a root and branch review of all current training processes, controls and systems before making strategic recommendations for the framework, governance, controls, systems and processes to enable the business to deliver operational excellence for our clients. This is a people-centric role, developing and delivering through the training teams first-class training and coaching, enabling our employees to achieve the best safety and service delivery in the ground handling market.

Responsible for ensuring compliant and appropriate training, coaching, and accountability for all business unit training managers and team members with the objective to optimise the regional resource pool as the market leader whilst ensuring all operations comply with our long-term goals and vision.

Your tasks

Job Accountabilities Linked To Objective Areas

• Ensure safe and secure operations in all aspects.
• Oversee the consistency and quality of training and compliance standards across the Skytanking team, ensuring alignment with organizational goals.
• Develop, manage, and maintain comprehensive training programs to ensure consistency in training delivery and exceed expectations.
• Implement practical and effective training plans, regularly reviewing and refining them to meet operational needs.
• Act as a key driver in the development and execution of training and compliance programs.
• Collaborate with the Senior Management Team to ensure the efficient delivery of training sessions and courses.
• Ensure service delivery to airline customers aligns with service level agreements and operational targets.
• Provide leadership and day-to-day coaching of station training managers, fostering employee development through mentoring, training, and performance reviews.
• Establish and monitor Key Performance Indicators (KPIs) related to training and compliance, ensuring continuous improvement.
• Maintain strong communication and interpersonal skills to effectively follow procedures and engage with stakeholders.
• Demonstrate excellence and knowledge in the audit process to ensure compliance with industry and regulatory standards.
• Coaching, mentoring and development of resource planning/allocation teams, including performance management, talent management and succession planning.
• Delegate responsibilities to, empower and hold accountable the work of direct reports, providing guidance and motivation to drive maximum performance.
• Develop and implement framework, governance, controls, systems and processes, including delivering the business strategic goal of a singular regional training management standard/process and costs.
  
  

Your profile

Qualifications

• Bachelor’s degree plus a relevant post-graduate professional qualification in Training or equivalent experience.
  
  

Experience

• Proven track record of exceptional performance and service delivery of training in airport operations (or equivalent/adjacent sector e.g. logistics) leadership role, including leading a team of aviation training professionals.
• Having direct and full ownership experience and a proven track record of delivering training requirements in line with a company-wide training budget.
• Evidence of having a passion for working with people and working beyond the confines of the job description.
• Outstanding communication skills – able to deliver bad news and give it a positive outlook as well as the ability to influence senior stakeholders including airline customers and regulatory bodies.
• Proven organisational skills and ability to prioritise.
• Thrives on constant change.
• Advanced in the use of MS Office applications and Operational systems.
  
  

Leadership role

• Yes, able to influence people at all levels within the company.
• Spoken and written fluency in English is mandatory; spoken and written fluency in another European language (as a second language) would be an advantage.
  
  

Mobility

• Must be able to work across the UK and Europe (based in London or any of the UK Stations, travelling approx. 95% of the time). This is a field role with no home working.
• Can obtain security clearance and qualify for an air-side security pass (no legal restrictions).
• Possesses a valid full UK driver’s license and Passport.
  
  

We Offer You

• Pension
• Cycle to Work
• Employee Assistance Programme
• Life Assurance
• Discounted Gym Membership
• Discounted Shopping Platform
  
  

Your contact

Please send us your application exclusively via the online application form. In case of questions, please don't hesitate to reach out to enghr@skytanking.com

Skytanking Aviation Services ENG Limited

A PrimeFlight Company

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About Us

At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.