Head of Operational Services (Insurance)

Lawrence Livermore National Laboratory; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the insurance sector seeks a Head of Operational Services in London to spearhead a new business support function. This pivotal role involves driving operational excellence, overseeing critical services, and fostering collaborative leadership across various teams. Ideal candidates will have significant experience in service management within the insurance industry, with a focus on metrics and quality assurance.

Qualifications

• Proven experience leading operations or service teams within the Insurance market.
• Demonstrated success managing cross-functional teams and transactional processes.
• Collaborative leadership style with the ability to influence at various levels.

Responsibilities

• Shape and lead a new business support function.
• Drive process consistency and support underwriting efficiency.
• Provide oversight across three core areas: Data Processing & Quality Assurance, Credit Control, and Third-Party Oversight & Resilience.

Skills

Leadership

Cross-functional Team Management

Operational Metrics Design

Quality Control Frameworks

Relationship Building

Job description

Head of Operational Services (Insurance), London

Eames is currently working closely with a Lloyd's syndicate on the appointment of a Head of Operational Services. We're seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function.

Reporting into the COO, this role sits at the centre of the company's operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance, Credit Control, and Third-Party Oversight & Resilience.

What we're Looking For:
• Proven experience leading operations or service teams within the Insurance market
• Demonstrated success managing cross-functional teams and transactional processes
• Experience designing and tracking operational metrics, SLAs, and quality control frameworks
• Collaborative leadership style, able to influence and build relationships at all levels

If this is a role of interest, please apply now or email [e-mail] for a confidential discussion.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.