Head of Operational Risk and Resilience

Unum; Basingstoke; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading employee benefits provider is seeking a Head of Operational Risk and Resiliency to oversee risk management and operational resilience. This pivotal role involves leading a team, ensuring quality assurance, and improving customer experience in a supportive and inclusive environment.

Benefits

Competitive Bonus

Car allowance

Private Medical Insurance

Pension scheme

Life, medical, and income insurance

Access to remote GP and mental health support

27 days holiday with buy/sell option

Salary sacrifice electric car scheme

Qualifications

• Strong risk experience and knowledge of corporate regulatory framework.
• Strong leadership skills to partner and influence others.
• Excellent attention to detail and process efficiency.

Responsibilities

• Oversee first line risk and operational resilience.
• Lead a high performing team through effective coaching.
• Proactive management of adverse risk referrals.

Skills

Risk Management

Leadership

Communication

Attention to Detail

Job description

Job Posting End Date: June 02

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Position: Head of Operational Risk and Resiliency
Location: Dorking or Basingstoke (with hybrid working)
Reporting To: Chief Operations Officer

What will you bring?

This is a unique Head of Operational Risk and Resiliency role like no other. At Unum UK, we are big enough to have ambitious growth plans and small enough for you to really have an impact in a role that influences the success of the business.

In this pivotal role, you will be responsible for overseeing first line risk and operational resilience across the function. This certified role also leads on complaints (including FOS cases) and quality assurance, ensuring that lessons learned are embedded to continually improve the customer experience.

Your strategic mindset, exceptional communication skills, and ability to build strong relationships will be key when collaborating across all levels and functions of the organisation.

Key Responsibilities:

• Lead a high performing team through effective coaching and development.
• Apply strong operational risk expertise, and a broad understanding of multiple business areas, following agreed procedures to obtain and maintain proficiency across quality levels.
• Maintain accurate scheme records and data conforming to company requirements.
• Proactive management of adverse risk referrals identified through system rules, making decisions in line with the underwriting philosophy and company goals.

Requirements:

• Strong risk experience and knowledge of corporate regulatory framework and standards including TCF and Risk Management.
• Strong leadership skills, including the ability to effectively partner, problem solve, and influence others.
• Excellent attention to detail, interpretation of information and the ability to make appropriate recommendations or take appropriate action and ensure maximum process efficiency.

Our Benefits:

• Competitive Bonus
• Car allowance
• Private Medical Insurance
• Pension scheme
• Life, medical, and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
• 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company: Unum UK