Head of Operational Resilience and Third- Party

TN United Kingdom; London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading financial services organization is seeking a Head of Operational Resilience & Third-Party Risk Officer in London. This role involves overseeing operational risk management, leading a large team, and ensuring crisis readiness across the organization. The ideal candidate will have extensive experience in risk management and a strong understanding of operational processes. This position offers a unique opportunity to shape risk management practices and contribute to the organization's strategic objectives.

Qualifications

• 15+ years direct experience in risk management.
• Proven subject matter expertise in operational risk management.

Responsibilities

• Lead a team of ~70 FTE in oversight of Business Disruption & Safety.
• Define/Refine the Operational Risk Framework.
• Manage Ops Risk Appetite and ensure robust Path to Green.

Skills

Leadership

Collaboration

Crisis Management

Education

Master’s degree in operational risk management

Job description

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Head of Operational Resilience and Third-Party, London

Client: 11037 Citibank, N.A. United Kingdom

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 424463274578

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Operational Risk Management (ORM) is an enterprise-level independent risk management function responsible for enterprise-wide oversight and aggregation of operational risk. Its mandate covers all business lines (USPB, Markets, Services, Wealth, Banking, International, Global Functions, Operations & Technology) across all geographies.

The ORM function oversees the design and implementation of the non-financial risk management framework. Key objectives include:

• Operating model, staffing and culture: Ensure clarity and consistency across lines of defense, with adequate resources, expertise, accountability, and structured training to manage operational risk effectively.
• Operational risk appetite: Define and align risk definitions and appetite with critical business outcomes, ensuring strategic relevance at all levels.
• Control objectives and standards: Articulate and implement Enterprise Control Standards and controls, ensuring they are appropriate and effective.
• Operational risk assessments and reporting: Oversee assessments like MCA, risk-specific evaluations, scenario analysis, and lessons learned, with clear communication of results and insights.
• Strategic decision making: Embed risk management practices into daily operations and strategic decisions for proactive issue management.

The Head of Operational Resilience & Third-Party Risk will coordinate with enterprise roles and ORM teams to ensure comprehensive risk oversight, assessments, and timely remediation of gaps.

Key Responsibilities include:

• Leading a team of approximately 70 FTEs overseeing Business Disruption & Safety and Third-Party Risk.
• Refining the Operational Risk Framework in line with global policies.
• Approving risk appetite and metrics, managing risk exposure, and ensuring compliance.
• Leading crisis readiness and management efforts.
• Conducting independent risk assessments and root cause analyses.
• Creating aggregated risk profiles at the enterprise level.
• Partnering with risk officers to review exceptions and provide operational risk guidance.
• Escalating significant risk issues to governance forums and leadership.
• Overseeing risk related to Recovery & Resolution Planning and Climate Risk.

Leadership Characteristics:

• Extensive experience in risk management within large financial organizations.
• Subject matter expertise in Business Disruption & Safety, Third Party, Recovery & Resolution, and Climate Risk.
• Strong understanding of Citi’s products and risk management contributions.
• Proven stakeholder management and change leadership skills.
• Excellent communication and leadership abilities.

Qualifications:

• 15+ years of senior risk experience in financial services.
• Experience in resiliency, third-party oversight, and recovery programs.
• Expertise in operational risk frameworks and crisis management.
• Master’s degree or specialized training preferred.

Job Family Group: Risk Management

Job Family: Operational Risk

Time Type: Full time