Head of Operational Resilience

Haleon; City Of London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading consumer health company in London is seeking a Head of Operational Resilience to develop and implement strategies ensuring business continuity and crisis response. You'll oversee critical operations, collaborate across teams, and report to executive leadership. Ideal candidates will have a bachelor's degree in a related field and experience in risk management. The role offers a dynamic environment with leadership opportunities.

Qualifications

• Experience in developing operational resilience strategies.
• Familiarity with risk management and emergency planning.
• Ability to drive improvements in complex environments.

Responsibilities

• Lead the implementation of the Operational Resilience Framework.
• Oversee the Business Continuity Management System.
• Coordinate the Operational Resilience Executive Steering Committee.

Skills

Strategic vision

Operational excellence

Crisis response

Stakeholder engagement

Leadership development

Education

Bachelor’s degree in Business Administration, Risk Management, Emergency Management, or related field

Tools

Business Continuity Management System (BCMS)

Crisis Management tools

Job description

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special

About the Role

The Head of Operational Resilience is a senior leader on the Group Security Leadership Team, reporting to the Chief Security Officer. Responsible for developing and refining the company’s operational resilience strategy, this role ensures the business can anticipate, withstand, and recover from disruptions.

The position involves collaborating across all business areas to embed resilience into risk management, strategic planning, and daily operations, leveraging technology to improve crisis response and decision-making.

Key duties include overseeing the effectiveness of resilience measures, partnering with teams to assess risks, and providing regular reports to executive leadership and the Board.

This role requires strategic vision, operational expertise, and the ability to drive continuous improvement in a complex environment.

Responsibilities

• Provide strategic leadership for the Haleon Business Resilience strategy and oversee the implementation of the Operational Resilience Framework, adhering to best practices across Readiness, Response, Recovery, and Regeneration phases.
• Oversee the establishment and management of the enterprise-wide Business Continuity Management System (BCMS) within the Operational Resilience Framework.
• Develop and integrate key performance indicators (KPIs) to assess continuity preparedness, recovery capabilities, plan effectiveness, and stakeholder engagement across essential business functions.
• Design and execute a tiered crisis response structure across global operations, facilitating scalable incident management, clear escalation procedures, and coordinated decision-making in alignment with enterprise risk and operational resilience frameworks.
• Identify, map, and prioritize Critical Business Services (CBS); conduct impact assessments; establish, monitor, and document recovery time objectives and dependencies.
• Coordinate the Operational Resilience Executive Steering Committee to provide strategic oversight, ensure alignment with organizational priorities, guide resilience initiatives, resolve critical issues, and monitor overall effectiveness.
• Lead the senior Operational Resilience Working Group to drive cross-functional collaboration, set strategic priorities, and ensure achievement of resilience objectives.
• Develop and deliver comprehensive training materials on Operational Resilience and facilitate crisis management exercises for senior stakeholders.
• Support organization-wide resilience by promoting knowledge sharing and mentoring business units in crisis management competencies.
• Collaborate with technology teams on disaster recovery planning, data backup strategies, and cyber resilience initiatives.
• Work closely with QSC and procurement teams to safeguard supply chain continuity and develop dual sourcing strategies.
• Uphold compliance standards, maintain accurate documentation, and prepare regular reports for leadership and governance committees.
• Provide assurance regarding BCMS compliance and effectiveness, as well as crisis preparedness, through ongoing review, monitoring, and reporting.
• Conduct regular audits, risk assessments, and validation exercises to identify improvement areas and ensure corrective actions are implemented.

Qualifications

• Bachelor’s degree in Business Administration, Risk Management, Emergency Management, or related field.

Preferred certifications:

• CBCP (Certified Business Continuity Professional)
• MBCI (Member of the Business Continuity Institute)
• ISO 22301 Lead Implementer
• Crisis Management or Emergency Planning credentials

Core Competencies

• Strategic vision and enterprise alignment
• Operational excellence and supply chain fluency
• Policy development and standards implementation
• Commercial acumen and supplier relationship management
• Leadership development and succession planning
• Crisis response and decision-making under pressure
• Technology fluency and innovation mindset
• Stakeholder engagement and cross-functional influence
• Cultural intelligence and global collaboration
• Resilience culture activation and champion network leadership
• Investigative integrity and brand protection
• External partnership building and intelligence sharing
• Senior leadership engagement and advisory capability
• Risk-based thinking and resilience planning

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\'re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

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