Head of Operational Quality

Bupa; Bedworth; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in the UK seeks a Head of Operational Quality. This role involves ensuring high standards of care, supporting operational leaders, and engaging with clinical governance. The ideal candidate should have a strong understanding of the care sector, experience in quality assurance roles, and a passion for improving resident outcomes. Flexible national travel and hybrid work are part of the position.

Benefits

Health insurance

Wellbeing support

Career development opportunities

Qualifications

• Proven experience in quality assurance within care sector.
• Ability to influence at all levels.
• Passion for improving resident outcomes.

Responsibilities

• Lead on clinical quality and regulatory compliance.
• Drive continuous improvement in care homes.
• Oversee performance of CQC Registered Managers.
• Identify risks using clinical data and metrics.
• Represent Richmond Villages in governance forums.

Skills

Understanding of UK care sector

Exp in senior leadership roles

Ability to influence senior stakeholders

Passion for person-centred care

Education

NMC registration or equivalent experience

Job description

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Head of Operational Quality

Apply locations Bedworth time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 26, 2025 (11 days left to apply) job requisition id R1191158

Job Description:

Head of Operational Quality – Richmond Villages (Bupa)

Home based with national travel

Help shape the future of care at Richmond Villages.

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission - delivering person-centred care in beautiful, supportive environments.

We’re looking for a passionate and experienced leader to join us asHead of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.

About the Role

As Head of Operational Quality, you’ll:

• Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
• Partner with the Managing Director and operational leaders to drive continuous improvement.
• Support and oversee the performance of CQC Registered Managers.
• Use clinical metrics and data to identify risks and ensure early intervention.
• Represent Richmond Villages in clinical governance forums and with external stakeholders.
• Contribute to strategic initiatives including dementia care and service innovation.

What We’re Looking For

• Strong understanding of the UK care sector and CQC regulatory framework.
• Proven experience in senior leadership roles within quality assurance.
• Ability to influence at all levels, including with regulators and senior stakeholders.
• Passion for person-centred care and improving resident outcomes.
• NMC registration is advantageous, or significant experience managing nursing care homes.

Why Join Us?

• Be part of a purpose-driven organisation that values bravery, care, and responsibility.
• Work flexibly with national travel and hybrid working.
• Access to Bupa benefits including health insurance, wellbeing support, and career development.

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Richmond Bede Village

About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Get In Touch

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