Head of Operational Implementation

Job summary

South London and Maudsley (SLaM) is on an ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities it serves across all settings.

This post will be responsible for working across directorates and executive portfolios to ensure operational services are optimized and continuously improved. Responsibilities include leading service improvement initiatives, developing new ways of working, establishing partnerships, and redesigning models with support from wider Trust resources. The post involves collaboration with teams across the Trust and the South London system, reporting primarily to the Chief Operating Officer, with matrix reporting to the Director of Strategy and Transformation and close work with the Head of PMO and Head of Transformation.

Main duties of the job

1. Ensure the implementation of initiatives to develop, improve, and optimize operational services across the Trust.
2. Lead major projects across directorates and with partners to enhance operational effectiveness.
3. Identify challenges and needs through data analysis and stakeholder engagement.
4. Design and implement appropriately scaled initiatives with suitable resources.
5. Co-produce plans with stakeholders and professional groups.
6. Align services with demand and capacity, reviewing and designing future provision.
7. Achieve consensus and buy-in across portfolios, clearly articulating new or revised models.
8. Maintain a strong understanding of mental health services, both locally and nationally, and navigate conflicting priorities effectively.

About us

We are committed to supporting our staff with a comprehensive benefits package and promoting a healthy work-life balance. Our benefits include:

• Generous pay, pensions, and annual leave
• Flexible working options
• Career development opportunities including mentoring and coaching
• Car lease schemes
• Keyworker housing at selected sites
• NHS discounts up to 10%
• Additional benefits: counselling, wellbeing events, long service awards, cycle to work, season ticket loans, staff restaurants

Job details

Date posted: 28 April 2025

Pay scheme: Agenda for Change

Band: Band 8c

Salary: £82,462 - £93,773 per annum (including HCAS)

Contract: Fixed term, 12 months

Working pattern: Full-time

Reference number: 334-NCL-7154778-TA

Location: South London and Maudsley NHS Foundation Trust, Denmark Hill, London, SE5 8AZ

Job responsibilities

To work flexibly across the portfolio, recognizing the need for rapid reprioritization based on organizational needs.

To cover for other team members as appropriate.

The post may evolve over time to meet the Trust's developing needs and the post holder's personal growth. See JD for full details.