Head of Operational Governance

LegalAndGeneral; Metropolitan Borough of Solihull; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading financial services company is seeking a Head of Operational Governance in Solihull. The ideal candidate will provide governance services and manage risks across the organization. Responsibilities include implementing governance frameworks and overseeing compliance, with a focus on leadership and stakeholder management. Benefits include a performance-related bonus, generous pension, and flexible working options.

Benefits

Performance-related bonus and share schemes

Generous pension and life assurance

Electric car scheme

Modern workspace designed for wellbeing

Qualifications

• Effective communicator at all levels, capable of managing senior stakeholders.
• Proven leadership and influencing skills.
• Strong relationship-building skills and team-oriented.

Responsibilities

• Implement effective governance frameworks and risk controls.
• Lead business oversight function and improve processes.
• Collaborate with Operations Director to meet governance requirements.

Skills

Effective communication

Leadership skills

Relationship-building

Proactivity

Understanding of mortgage market

Knowledge of governance practices

Familiarity with corporate structures

Risk management knowledge

Job description

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Head of Operational Governance, Solihull

Client: LegalAndGeneral

Location: Solihull

Job Category: Other

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EU work permit required: Yes

Job Reference:

b9ffc3920c20

Job Views:

7

Posted:

31.07.2025

Expiry Date:

14.09.2025

Job Description:

We’re recruiting for a Head of Operational Governance to join us. In this role, you will provide governance services including monitoring, controlling, reporting, and management of risk across Legal & General Home Finance (LGHF).

You will also provide advice, guidance, challenge, and support to the senior team across the business area and work with line management in the identification, management reporting, and mitigation of risk to meet regulatory and Group requirements.

What you'll be doing:

• Implement effective governance frameworks, ensuring that business practices have the appropriate risk mitigation controls embedded and that the frameworks reflect L&G Group’s policies and standards within regulatory requirements.
• Report in line with LGHF and L&G Group risk management frameworks to ensure understanding of regulatory responsibilities, capturing and addressing non-compliance or limitations.
• Lead and develop the business oversight function, including complaints, using insights to improve processes, reduce risk, and enhance customer outcomes.
• Oversee data privacy and quality across LGHF, working closely with the Data Protection Officer.
• Collaborate with the Operations Director to ensure governance requirements are met, including those of LGHF’s funder.
• Manage second and third line review activities, ensuring timely completion of actions.
• Build relationships across L&G Retail and Group to champion fair treatment, compliance, and reporting standards.

Qualifications

Who we're looking for:

• Effective communicator at all levels, capable of managing senior stakeholders and presenting at committees.
• Proven leadership and influencing skills in complex organizations.
• Strong relationship-building skills, team-oriented, and proactive in sharing ideas.
• Ability to develop internal and external networks, sharing best practices.
• Understanding of mortgage market, corporate governance, and mortgage governance best practices is advantageous.
• Knowledge of the Senior Managers and Certification Regime and industry issues such as regulation and government strategy is advantageous.
• Familiarity with Legal & General’s corporate and governance structures and reporting arrangements.
• Deep knowledge of risk management, assurance policies, and procedures.

Benefits include:

• Performance-related bonus and share schemes
• Generous pension, life assurance, healthcare, holiday entitlement, and family leave
• Electric car scheme and various discounts
• Modern, collaborative workspace designed for wellbeing

Additional Information

At L&G, we believe in generating positive returns while building a better future. We promote an inclusive culture with diverse backgrounds and perspectives, guided by leaders with integrity who care about your development and wellbeing. Flexible working options are available to support work-life balance. Don’t worry if you don’t meet every criterion—consider your strengths and potential to contribute to our purpose.