Head of Operational Excellence

TN United Kingdom; Leicester; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Head of Operational Excellence to enhance service delivery through innovative strategies and continuous improvement. This pivotal role involves leading initiatives that prioritize customer satisfaction and operational efficiency. The ideal candidate will leverage their project management expertise and strong leadership skills to drive change and foster a culture of excellence. With a flexible working environment and a comprehensive benefits package, this is an exciting opportunity to make a significant impact within a forward-thinking organization that values its people and their contributions.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance program

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Holiday purchase scheme

Discount scheme for shopping

Virtual GP

Qualifications

• Experience in leading large-scale projects with multiple stakeholders.
• Strong knowledge of project management methodologies required.

Responsibilities

• Drive strategic initiatives for operational excellence and client satisfaction.
• Implement continuous improvement frameworks using Lean Six Sigma.

Skills

Project Management

Continuous Improvement

Customer Relationship Management

Innovation

Risk Management

Leadership

Communication Skills

Education

Bachelor's degree in project management

Bachelor's degree in business administration

Bachelor's degree in IT/Technology

Bachelor's degree in engineering

Tools

Lean Six Sigma

PRINCE2

Job description

Social network you want to login/join with:

Head of Operational Excellence, Leicester

Client:

Bellrock Property and Facilities Management

Location:

Leicester

Job Category:

Other

EU work permit required:

Yes

Job Reference:

637644eb6638

Job Views:

12

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Head of Operational Excellence

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. We unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. We’re all about helping them to shine.

As the Head of Operational Excellence / Operational Excellence Lead, you will play a pivotal role in ensuring we deliver best-in-class service to our clients. You will work with key stakeholders to systematically improve Bellrock’s service across the board, taking a systems thinking/process-based approach towards customer experience, formulating and implementing continuous improvements.

The role is responsible for driving strategic initiatives that enhance value delivery, build capabilities, and improve the customer experience. This position is pivotal in ensuring high client satisfaction, streamlining operational processes, and identifying opportunities for innovation. You will be motivated by setting up something new and driving a new approach throughout the division, developing and embedding excellence across our operational service delivery.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Every role plays a part in driving us further. Everyone can be the change. That’s how we deliver value for our customers and build systems that lead the way.

As the Head of Operational Excellence with Bellrock, you’ll do it by:

• Continuous Improvement:
  Develop and implement a structured continuous improvement framework using Lean Six Sigma methodologies, identifying inefficiencies, bottlenecks, and areas for process optimisation across the business unit.
• Customer Journey:
  Drive ongoing improvement initiatives to streamline the Customer Journey, ensuring faster, more efficient, and higher-quality outcomes for both clients and the business.
• Customer Relationship Management:
  Build and maintain strong relationships with customers, acting as a senior point of contact for escalations and providing consistent updates on progress.
• Innovation:
  Lead and support business units in implementing best practices for enhanced performance and cost-effectiveness. Drive a culture of innovation, data-driven decision-making, and operational excellence throughout the organisation.
• Project Management:
  Lead the project management of mobilisation and transition initiatives, from initial design to completion, ensuring that timelines, resources, budgets, and quality standards are adhered to.
• Risk Management and Issue Resolution:
  Proactively identify and log risks and issues, developing mitigation strategies to minimize disruption and ensure service continuity.

What does it take?

• Bachelor's degree in project management, business administration, IT/Technology, engineering, or a related field.
• Demonstrable project management experience, including experience in leading large-scale projects with multiple stakeholders across different functions.
• Strong knowledge of project management methodologies. PRINCE2 Practitioner preferable, with other accreditation of equal or greater standing also considered.
• Experience of implementing operational excellence improvements. IASSC Lean Six Sigma (Orange or Green Belt) or equivalent accreditation required.
• IT/telecoms or consulting experience considered.

Core qualities and attributes

• Highly customer-centric and driven to achieve the best outcome for each customer.
• Continuous improvement mindset, driven to learn lessons and incorporate these into future projects.
• Project management focused and able to plan, prioritise and execute complex and fast-moving projects, often balancing competing priorities.
• Demonstrable leadership skills with a clear focus on building and leading project teams to success.
• Exceptional verbal and written communication skills, with the ability to present complex ideas clearly to clients, internal teams, and senior management.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our Leicester head office two days a week with the team, and the rest of the week can be worked from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you.
• Salary exchange pension scheme.
• Life cover.
• Paid sick leave.
• Health Assured employee assistance and wellness program.
• Enhanced maternity, paternity and adoption leave.
• Salary sacrifice schemes: Cycle to work.
• Holiday purchase scheme of additional 5 days per year.
• Offers and discount scheme designed to save money on everyday shopping and essentials.
• MotorSave Scheme.
• Refer a friend.
• Liftshare.
• Virtual GP.

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.