Head of Online - Health UK

Aon; City Of London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading global professional services firm is looking for a Head of Employee Experience, UK to lead business success through effective team and client management. The role involves overseeing P&L, ensuring exceptional client experience, and driving innovation. Candidates must have validated experience in P&L management and strong interpersonal skills. This position offers a diverse and inclusive work environment with flexible working options.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Validated experience in running a P&L and leading teams.
• Strong commercial foresight and business development skills.
• Ability to drive innovation and lead change.

Responsibilities

• Oversee financial performance of the online benefits business.
• Partner closely with UK commercial team to align on growth strategies.
• Drive efficient adoption of new platform capabilities.

Skills

P&L Management

Commercial foresight

Communication skills

Innovation drive

Team collaboration

Human capital technology knowledge

Fluency in English

Job description

Overview

The Head of Employee Experience, UK is responsible for leading the UK business (inc OLB) to commercial success through effectively leading the existing portfolio and working closely with the commercial teams to win new clients. This role leads a high-performing team of client managers, ensuring they are empowered and accountable for growing existing accounts and identifying new opportunities. The Head of Employee Experience, UK champions innovation, maximises data and analytics, and works with global counterparts to deliver innovative technology solutions that enhance client value and drive business growth. The role is accountable for achieving and maintaining a Net Promoter Score (NPS) of 8 or more across the entire client portfolio, ensuring exceptional client satisfaction and loyalty. Additionally, this leader is responsible for driving efficient adoption of new platform capabilities and proactively expanding UK-only clients into multi-national relationships.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

P&L Management:

• Oversee the financial performance of the online benefits business.
• Develop and implement strategies to achieve revenue and profitability targets.
• Monitor and control expenses to ensure cost efficiency.

Growth Leadership:

Partner closely with the UK commercial team to align on growth strategies and business development initiatives.

Lead, mentor, and develop a team of client managers, setting clear expectations for account growth and client retention.

Drive a culture of accountability and performance, ensuring client managers proactively identify and pursue opportunities to expand existing accounts and win new business.

Client Experience and NPS:

• Take ownership for delivering an exceptional client experience across the portfolio.
• Drive initiatives to achieve and sustain a Net Promoter Score (NPS) of 8 or more.
• Use client feedback and data to continuously improve service delivery and client satisfaction.

Platform Adoption and Expansion:

• Drive efficient adoption of new platform capabilities across the client base, ensuring clients improve value from technology enhancements.
• Proactively identify and implement strategies to expand UK-only clients into multi-national relationships, collaborating with global teams to support international growth.

Commercial Strategy:

• Build and maintain strong relationships with key clients and partners.
• Collaborate with the commercial team to develop and implement sales plans that support growth objectives.
• Use data and analytics to measure impact and inform account strategies.

Innovation and Product Development:

• Promote a culture of innovation within the team.
• Collaborate with global teams to develop and implement new technology solutions.
• Stay abreast of industry trends and emerging technologies.

Global Collaboration:

• Coordinate with counterparts in other countries to ensure consistency and alignment of global initiatives.
• Share best practices and insights to enhance the overall effectiveness of the online benefits platform.
• Participate in global strategy meetings and contribute to the development of international policies.
• Work closely with ABS leadership to ensure global best practices are applied at the client level.

Compliance and Risk Management:

Ensure compliance with global best practice framework, local regulations, and company policies.

Identify and mitigate potential risks associated with the online benefits business.

Maintain high standards of data security and privacy.

Skills and experience that will lead to success

• Validated experience in running a P&L and leading teams.
• Strong commercial foresight and business development skills.
• Excellent communication, networking, influencing and interpersonal skills.
• Ability to drive innovation and lead change within a complex, deadline driven environment
• Ability to work successfully as a team in a matrix-based structure
• Experience in the human capital technology, benefits and/or insurance industry is a plus.
• Fluency in English.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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