Head of Omnichannel Integration (HandBandMe)

Vimdesign; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the wellness industry is looking for a dynamic Head of Omnichannel Integration to shape how customers experience wellness across multiple channels. This fixed-term contract role in London involves leading digital integration efforts and requires proven leadership skills to enhance customer journeys.

Benefits

H&B Employee Discount - 25%

Pension company contribution

33 Days Holiday per year

Private Medical Care

Electric Car Scheme

Qualifications

• Proven experience integrating digital products into retail environments.
• Experience in loyalty, CRM, or digital customer journeys.
• Passion for wellness and innovation.

Responsibilities

• Lead the strategic and operational integration of H&B&Me.
• Align digital features with physical store execution.
• Develop a robust test-and-learn framework to optimize integration.

Skills

Stakeholder management

Cross-functional leadership

Strategic thinking

Commercial acumen

Job description

Head of Omnichannel Integration (HandBandMe)

Head of Omnichannel Integration (HandBandMe)

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

At Holland & Barrett, we're redefining wellness for millions and now we're looking for a dynamic Head of Omnichannel Integration on a 12 months fixed term contract to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between.

The Role

Key Responsibilities:

• Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience
• Align digital wellness features with physical store execution, creating seamless customer journeys
• Translate digital experiences into in-store touchpoints that drive engagement and commercial value
• Coordinate cross-functional teams across retail, marketing, product, and insights
• Develop a robust test-and-learn framework to optimise integration and scale effectively
• Define KPIs and track performance by customer type, store, and feature adoption
• Champion the customer and colleague experience across all channels
• Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem
  
  

Location:

This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

The Person

Key Requirements:

• Proven experience integrating digital products into retail environments
• Strategic thinker with strong commercial acumen and delivery focus
• Excellent stakeholder management and cross-functional leadership skills
• Experience in loyalty, CRM, or digital customer journeys
• Passion for wellness, customer experience, and innovation
  
  

What We Offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Management

• Industries

  Strategic Management Services

Referrals increase your chances of interviewing at Shanghai VIM Industrial Design Co., Ltd. by 2x

Sign in to set job alerts for “Head of Information Technology” roles.

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Senior Director, Head of IT Service Delivery

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

Director of Business and Technology Consulting

London, England, United Kingdom 1 day ago

Associate Director (UK/Europe), Global IT Support

London, England, United Kingdom 2 days ago

City Of London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 21 hours ago

Chief Technology and Information Officer (CTIO) - Believ

London, England, United Kingdom 3 hours ago

Senior Vice President - Technology (International Technology Lead)

London Area, United Kingdom £100,000.00-£120,000.00 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.