Head of Neighbourhood Services

Dacorum Borough Council; Hemel Hempstead; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established local authority is seeking a dynamic leader to oversee waste management and related services. This role offers a unique opportunity to influence and implement a new integrated neighbourhood management model, ensuring high-performing teams and excellent service delivery. Ideal candidates will possess a strong background in managing substantial waste services and demonstrate exceptional stakeholder engagement skills. Join a forward-thinking council committed to creating a cleaner, greener, and safer community for all residents. This is your chance to make a significant impact while fostering a collaborative and effective organizational culture.

Qualifications

• Proven track record in managing multi-million-pound waste services.
• Ability to manage cultural and operational change effectively.

Responsibilities

• Lead waste, fleet, street scene, and grounds maintenance services.
• Maximize waste commercial services and ensure smooth depot operations.

Skills

Stakeholder Management

Customer Service

Analytical Problem-Solving

Political Awareness

Leadership Skills

Education

Professional Knowledge in Waste Management

Relevant Career Experience

Job description

Around half an hour by train from the centre of London, Dacorum occupies an enviable location just outside the M25 and is home to the towns of Hemel Hempstead (where our offices are based), Berkhamsted and Tring. An active and green place, Dacorum is a buzzing centre of business, enterprise and ambition. We’re designing our services around customers, ensuring our teams have the right skills and behaviours to excel, and we’ve developed new ways of working which support flexible and hybrid working.

We are prepared to do things differently in Dacorum and are developing a new integrated neighbourhood management model that will enable us to deliver great services and create high-performing and integrated teams with a positive, empowered culture. Our ambition is to set the standards that other local authorities aspire to, and, in this new role, you can play a part in making this happen. Responsible for waste, fleet, street scene, cemeteries and grounds maintenance, you’ll have the opportunity to review current structures and models of delivery, and your leadership will be central to encouraging a sense of shared mission and accountability across the service. Other priorities will include a focus on waste operations and fleet management, maximising our waste commercial service, garden waste and the smooth running of the depot. Longer term, you’ll make an influential contribution to our planning for sustainable population and employment growth, as we transform our town centres and support our communities to thrive.

It's an opportunity that will suit someone with the right level of professional knowledge, acquired through study or career experience, and who has a proven track record of managing a multi-million-pound waste service within a complex, multi-agency service system. An informed appreciation of the practical demands of managing cultural and operational change is essential along with the ability to take a ‘first principles’ analytical approach to problem-solving and generating solutions. Excellent stakeholder management, customer service and engagement skills are essential, as are good political awareness and sensitivity to the needs and priorities of others.

It’s a fantastic time to join the team at Dacorum Borough Council and shape a cleaner, greener and safer place for our residents and stakeholders. We’re looking for candidates who will bring proven expertise and capabilities in their own professional area, but who also offer the wider strategic perspective and leadership skills to shape a progressive, collaborative and effective organisational culture, with a focus on customer service and service improvement. You’ll bring a creative, enthusiastic and open-minded approach to how we work across the Council and with our partners, to bring about the best outcomes for our residents and service users.

Please click apply below to find out more or contact Steve Guest or Beth Roberts at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing date: Midnight on Sunday 18^th May

Applicants must have a driving licence that is valid in the UK.

A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

We are an equal opportunities employer. Candidates with a disability who meet the essential criteria will be interviewed.