Head of National Claims and Dispute Resolution

CLARION HOUSING GROUP LIMITED; City Of London; Hybrid; GBP 100,000 - 119,000; Full time

Job summary

A leading housing organization is seeking a Head of Claims and Dispute Resolution to manage legal and commercial disputes. This hybrid role, based in London, offers a salary of £100,044 to £118,803 per annum plus benefits. Key responsibilities include investigating claims, supporting evidence production, and assisting with legal submissions. Candidates must have relevant qualifications or be on the pathway to qualification and possess strong communication skills.

Benefits

£5,000 car allowance

Flexible working options

Qualifications

• A sharp eye for detail and a naturally inquisitive mindset.
• Excellent communication skills and the ability to build strong, trust-based relationships.
• A proactive approach to problem-solving and collaboration.

Responsibilities

• Investigating contractual and technical documents to establish facts and compile evidence.
• Supporting the production of evidence bundles, cost calculations, and claims summaries.
• Assisting with submissions for adjudication, arbitration, mediation, and litigation.

Skills

Contractual dispute management

Dispute resolution

Communication skills

Problem-solving

Education

Professionally qualified (LLB, RICS, CIOB)

Job description

Overview

Hybrid role with a London base location. The position offers a salary of £100,044 to £118,803 per annum plus a £5,000 car allowance, with 36 hours per week and flexible options. Contract Type: Permanent.

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024.

Are you a seasoned professional in contractual dispute management and dispute resolution, with experience in contracting or housebuilding?

Working closely with the Director of Commercial, the Senior Commercial Claims Manager, and construction delivery teams, you\'ll play a key role in leading legal and commercial dispute matters. You\'ll provide expert support across project delivery disputes, asset and fire safety issues, and latent defect claims.

As Head of Claims and Dispute Resolution, you\'ll be a collaborative team player who understands the value of cross-functional working. You\'ll help lead the drafting and negotiation of building contracts, settlement agreements, consultant briefs, and appointments related to dispute claims.

Responsibilities

• Investigating contractual and technical documents to establish facts and compile evidence for legal and expert teams.
• Supporting the production of evidence bundles, cost calculations, and claims summaries.
• Assisting with submissions for adjudication, arbitration, mediation, and litigation.

Qualifications

• A sharp eye for detail and a naturally inquisitive mindset.
• Excellent communication skills and the ability to build strong, trust-based relationships.
• A proactive approach to problem-solving and collaboration.

If you\'re professionally qualified (LLB, RICS, CIOB) or currently on the pathway to qualification, we\'d love to hear from you.

Please review the full Role Profile and Behaviours & Mandatory Accountabilities before applying.

Additional Information

Salaries are just the starting point. Here at Clarion we\'re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click \"apply\" to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 13th October 2025 at midnight.

This is a hybrid role with a base location at our offices in London. Candidates will be expected to work from the office at least 3 days per week.

Applicants must be able to travel as required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.