Head of Mortgage Operations

Paragon Bank; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a leading UK bank as the Head of Mortgage Operations where you will lead teams dedicated to Buy-To-Let mortgage processes. This role demands strategic thinking, problem-solving, and outstanding leadership skills. You'll work in a flexible and inclusive environment, committed to your professional growth, and enjoy benefits including generous holiday allowance and pension contributions.

Benefits

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly Policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident Cover

Qualifications

• Proven leadership experience in complex operations.
• Deep understanding of the Buy-To-Let mortgage market and lifecycle.
• Ability to operate effectively in a fast-paced environment.

Responsibilities

• Lead underwriting, completions, and telephony teams.
• Ensure smooth, compliant, and customer-focused mortgage delivery.
• Champion continuous improvement of customer journeys.

Skills

Leadership

Strategic Thinking

Problem Solving

Communication

Stakeholder Management

Education

Experience in Senior Management Roles

Job description

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.

If you’re a buy-to-let mortgage lending professional with proven leadership experience in managing complex operations within fast-paced, service-led environments and you’re looking to grow in a friendly, inclusive workplace we’d love to hear from you.

We have an exciting opportunity for aHead of Mortgage Operations.

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Lead underwriting, completions, and telephony teams in the Buy-To-Let department.
• Ensure smooth, compliant, and customer-focused mortgage delivery.
• Act as senior escalation point for complex queries and complaints.
• Champion continuous improvement of customer journeys.
• Collaborate across departments to deliver the business plan and support transformation

About You

What you’ll bring to the team

• Deep understanding of the Buy-To-Let mortgage market and lifecycle.
• Proven leadership experience in senior management roles.
• Strong strategic thinking and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to operate effectively in a fast-paced, high-demand environment.

Even if you don’t meet all the criteria,we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.

Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.

Working hours

37.5 hours per week, typically 8.30am to 5pm with flexibility to work outside of these hours.

Hybrid working, minimum 2 days per week

Inclusion

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 27 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.