Head of Membership Engagement

JR United Kingdom; Woking; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading Trade Association in Central London is seeking a Head of Membership Engagement. The successful candidate will be responsible for developing engagement strategies, enhancing member experiences, and managing recruitment efforts. This full-time, permanent role offers a salary up to £50,000 plus benefits.

Benefits

26 days annual leave

Company pension

Life insurance

Flexible working

Qualifications

• Experience in growing membership and managing membership services.
• Experience in administrative process improvement.
• Strategic planning and business development skills.

Responsibilities

• Develop strategies for membership engagement, recruitment, and retention.
• Build relationships with senior-level members.
• Implement a membership growth strategy targeting prospective members.

Skills

Interpersonal skills

Communication skills

Networking

Teamwork skills

Tools

CRM databases

Job description

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Southwark, Central London – Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension, life insurance, and flexible working.

Full Time Permanent Role

Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.

If you are a Head of Membership with proven experience in member engagement, working for organisations such as Trade Associations, Professional Bodies, Membership Organisations, Not-for-Profits, Charities, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or Public Sector, we would love to hear from you.

The Role of Head of Membership Engagement

Reporting to the Executive Director, the postholder will be responsible for developing and delivering strategies for membership engagement, recruitment, and retention to ensure the organisation:

• Delivers excellent support to members
• Retains current members
• Increases recruitment of new members

Duties and Responsibilities

• Review current membership engagement, recruitment, and retention approaches and develop strategies to strengthen these areas
• Build and maintain relationships with senior-level members
• Identify prospective companies for membership
• Implement a membership growth strategy targeting prospective members across the UK
• Engage with existing and potential members at CEO/executive level
• Communicate membership benefits effectively
• Respond to member benefit queries from potential members
• Develop processes and systems to enhance member experience
• Create feedback mechanisms and collaborate across teams
• Design and execute an annual Membership Survey to assess and improve member support
• Manage new membership applications and renewals, collaborating with the Finance Director on rates and payments
• Coordinate meetings, record minutes, and assign actions
• Promote activities through the website, communications, and resources

Person Specification – Knowledge and Experience

• Significant experience in growing membership and managing membership services in relevant organisations
• Experience in administrative process improvement
• Strategic planning and business development skills
• Excellent interpersonal and communication skills at CEO/executive level
• Experience managing CRM databases

The role requires strong networking and teamwork skills, with occasional attendance at events across England and Wales. While primarily based in London, flexibility and willingness to travel are essential.

To apply, please send your CV.

Due to high volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.

Membership Bespoke acts as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke specializes in recruitment for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies, offering tailored permanent, temporary, interim, and Executive Search solutions.