Head of Membership Engagement

Association of Association Executives; London; Hybrid; GBP 49,000 - 50,000; Full time

Job summary

A leading company is seeking a Head of Membership who will develop and deliver strategies to engage and retain members while managing key relationships in the membership sector. The role requires significant experience in membership services and strategic planning within similar organizations.

Benefits

Company pension

Life insurance

26 days Annual Leave

Qualifications

• Significant experience in growing membership services.
• Competency in strategic planning and business development.
• Experience in managing and developing CRM databases.

Responsibilities

• Develop and deliver membership engagement, recruitment, and retention strategy.
• Build and sustain strong working relationships at senior levels.
• Manage new membership applications and renewals.

Skills

Interpersonal skills

Strategic planning

Business development

CRM management

Commercial awareness

Job description

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

The team at Membership Bespoke combines industry insight with a genuine passion for supporting organizations that serve members. Their consultants have developed long-term partnerships, providing strategic talent solutions that help membership bodies thrive and deliver exceptional value to their communities

About the role

Head of Membership with proven engagement of members experience working for a similar organisation such as Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector we would love to hear from you. Working under the direction of the Executive Director, the postholder will be responsible primarily for developing and delivering membership engagement, recruitment, and retention strategy so that the organisation continues.

Responsibilities

• Review current approach to membership engagement, recruitment, and retention, and devise a strategy to formalise and strengthen our activities in these areas
• Build and sustain strong working relationships with members at a senior level
• Identify prospective companies that could become members
• Build and implement a membership growth strategy, targeting prospective members across the UK, delivering targeted annual growth in all segments
• Instigate contact and build effective relationships with existing and prospective members at the exec level
• Communicate the benefits of membership to both existing and potential members
• Respond to queries about member benefits from potential new members
• Where appropriate, devise and implement new processes and systems with the aim of making the member experience more effective and efficient
• Be the voice of the member throughout by creating meaningful feedback loops and building cross-functional relationships with other members of the team
• Design and implement an annual Membership Survey to track success in supporting our members and identify areas for improvement
• Manage the process of new membership applications and renewals, and work with the Finance Director to agree membership rates for new members and get Invitations to Pay issued
• Manage the administration and logistical elements of member-attended meetings, including taking accurate minutes and ensuring actions are allocated to appropriate colleagues
• Identify opportunities to promote activities and work on behalf of members through channels such as the website, members' communications, and member resources

Knowledge and Experience:

• Significant experience in growing membership and leading membership services from a similar organisation such as a Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector
• Experience in developing and improving administrative processes
• Demonstrable competency in strategic planning and business development
• Excellent interpersonal, influencing, and communication skills at the CEO/exec level with members
• Experience in managing and developing CRM databases
• Company pension
• Life insurance

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply for this role, please send your CV (Apply now )

Interviews

• Only contacted will be successful applicants.

Contract type Permanent & Full-time Closing date 24 Jun 2025 05:00 PM Location Southwark, London Salary £ 49,999 - 50,000 per year

About the Organisation

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

The team at Membership Bespoke combines industry insight with a genuine passion for supporting organizations that serve members. Their consultants have developed long-term partnerships, providing strategic talent solutions that help membership bodies thrive and deliver exceptional value to their communities

About the role

Head of Membership with proven engagement of members experience working for a similar organisation such as Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector we would love to hear from you. Working under the direction of the Executive Director, the postholder will be responsible primarily for developing and delivering membership engagement, recruitment, and retention strategy so that the organisation continues.

Responsibilities

• Review current approach to membership engagement, recruitment, and retention, and devise a strategy to formalise and strengthen our activities in these areas
• Build and sustain strong working relationships with members at a senior level
• Identify prospective companies that could become members
• Build and implement a membership growth strategy, targeting prospective members across the UK, delivering targeted annual growth in all segments
• Instigate contact and build effective relationships with existing and prospective members at the exec level
• Communicate the benefits of membership to both existing and potential members
• Respond to queries about member benefits from potential new members
• Where appropriate, devise and implement new processes and systems with the aim of making the member experience more effective and efficient
• Be the voice of the member throughout by creating meaningful feedback loops and building cross-functional relationships with other members of the team
• Design and implement an annual Membership Survey to track success in supporting our members and identify areas for improvement
• Manage the process of new membership applications and renewals, and work with the Finance Director to agree membership rates for new members and get Invitations to Pay issued
• Manage the administration and logistical elements of member-attended meetings, including taking accurate minutes and ensuring actions are allocated to appropriate colleagues
• Identify opportunities to promote activities and work on behalf of members through channels such as the website, members' communications, and member resources

Skills, Competencies& Experience

Knowledge and Experience:

• Significant experience in growing membership and leading membership services from a similar organisation such as a Trade Association, Professional Body, Membership Organisation, Subscription Organisation, Not for Profit, Charity, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, Public Sector
• Experience in developing and improving administrative processes
• Demonstrable competency in strategic planning and business development
• Excellent interpersonal, influencing, and communication skills at the CEO/exec level with members
• Commercial awareness
• Experience in managing and developing CRM databases
• Strong IT skills

Compensation & Benefits

• 26 days Annual Leave
• Company pension
• Life insurance

Working locations

• Hybrid model, working in the London office and remotely

How to apply

• To apply for this role, please send your CV (Apply now )

Interviews

• Only contacted will be successful applicants.

Policies

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Region

United Kingdom London

Category

Membership & Communities

The job vacancy information provided here is from third-parties and the AAE can not guarantee the accuracy of the information.

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