Head of Membership Engagement

JR United Kingdom; Bristol; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading Trade Association is seeking a Head of Membership Engagement to develop strategies for member recruitment and retention. This full-time role requires significant experience in membership services, strong interpersonal skills, and a strategic mindset, with hybrid working around England and Wales.

Benefits

26 days annual leave

Company pension

Life insurance

Flexible working

Qualifications

• Significant experience in membership growth and management.
• Excellent communication skills at CEO/executive level.
• Experience in strategic planning and business development.

Responsibilities

• Develop and implement membership engagement strategies.
• Build relationships with members and prospective companies.
• Oversee membership applications and renewals.

Skills

Strategic planning

Interpersonal skills

Business development

Communication

Tools

CRM databases

Job description

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Southwark, Central London – Hybrid Working with Travel around England and Wales

Basic Salary Up to £50,000, dependant on experience plus excellent benefits 26 days annual leave, company pension & life insurance and flexible working.

Full Time Permanent Role

Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.

If you are a Head of Membership with proven experience in member engagement, working for similar organizations such as Trade Associations, Professional Bodies, Membership Organizations, Not-for-Profits, Charities, or within sectors like Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, or Planning, we would love to hear from you.

The Role of Head of Membership Engagement

Working under the direction of the Executive Director, the postholder will be responsible for developing and delivering strategies for membership engagement, recruitment, and retention to ensure the organization continues to:

• Deliver excellent support to members
• Ensure retention of current members
• Increase recruitment of new members

Duties and responsibilities

• Review current approaches to membership engagement, recruitment, and retention, and develop strategies to enhance these activities
• Build and maintain strong relationships with members at a senior level
• Identify prospective companies for membership
• Implement a membership growth strategy targeting prospective members across the UK, with specific annual growth targets
• Establish contact and build relationships with existing and prospective members at CEO/executive level
• Communicate the benefits of membership effectively to both current and potential members
• Respond to inquiries about member benefits from potential new members
• Develop and implement processes and systems to improve member experience
• Represent the voice of members within the organization, creating feedback loops and fostering cross-functional collaboration
• Design and execute an annual Membership Survey to measure success and identify areas for improvement
• Manage membership applications and renewals, collaborating with the Finance Director on membership rates and payment processes
• Oversee administration and logistics of member meetings, including minute-taking and action tracking
• Identify opportunities to promote member activities through channels like the website, communications, and resources

Person specification – Knowledge and experience

• Significant experience in growing membership and managing membership services in similar organizations
• Experience in developing and refining administrative processes
• Strong strategic planning and business development skills
• Excellent interpersonal, influencing, and communication skills at CEO/executive level
• Experience managing CRM databases

The role requires good networking and teamwork skills, working closely with the executive team. While primarily based in London, attendance at events, meetings, and member offices across England and Wales is expected.

To apply for this role, please send your CV.

Due to high application volume, only successful applicants will be contacted. If you do not hear from us within 10 working days, please consider your application unsuccessful.

Membership Bespoke acts as a recruitment agency for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

With over 10 years of experience, Membership Bespoke provides tailored recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies across the UK.