Head of Member Engagement

LIPTON MEDIA; United Kingdom; Hybrid; GBP 45,000 - 53,000; Full time

Job summary

A leading media recruitment agency in the UK is seeking a proactive Head of Member Engagement for a 12-month contract. This senior role involves leading a team to maximize member retention and satisfaction, develop engagement strategies, and ensure value delivery to member companies. The ideal candidate has a successful track record in customer success or membership engagement with strong leadership skills.

Benefits

Bonus

Excellent Company Benefits

Qualifications

• 5+ years' experience in customer success, membership engagement, or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• Background in event-driven environments or associations is highly desirable.

Responsibilities

• Lead a team of 4 to enhance member engagement strategies.
• Maximise member retention, satisfaction, and engagement.
• Oversee member touchpoints to ensure consistent value.

Skills

Customer success experience

Team management

Strategic thinking

Interpersonal skills

CRM proficiency

Tools

HubSpot

Job description

Head of Member Engagement

£45,000-£53,000 Bonus, Excellent Company Benefits

Hybrid

1-Year Contract

Leading membership-based associations seek a proactive and strategic Head of Member Engagement for a 12-month maternity cover to lead and enhance their members' success programme.

This is a senior, client-facing position responsible for maximising member retention, satisfaction, and engagement.

The successful candidate will lead a team of 4, shape engagement strategy, oversee member touchpoints, and ensure that member companies receive consistent value from their membership.

This role is ideal for a Senior Customer Success Manager, Membership Engagement Lead, or Partnership Manager with a proven track record in team leadership and client-focused relationship management.

Skills & Experience: Head of Member Engagement

• 5+ years’ experience in customer success, membership engagement, or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• Background in event-driven environments or associations is highly desirable.
• Strategic thinker with strong commercial acumen and the ability to translate insight into action.
• Excellent interpersonal and written communication skills.
• Confident, professional, and comfortable engaging with senior stakeholders.
• Highly organised, detail-oriented, and results-driven.
• CRM proficiency (e.g., HubSpot or similar) and strong reporting capabilities.

Lipton Media is a dynamic, proactive, and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production, and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career, from undergraduates looking for their first entry point into sales to senior managers and directors seeking their next challenge.