Head of Member Engagement

LIPTON MEDIA; London; Hybrid; GBP 45,000 - 53,000; Full time

Job summary

A leading membership-based Association seeks a proactive Head of Member Engagement for a 12-month maternity cover. This senior role is vital for maximizing member satisfaction and retention, requiring a strategic thinker with strong leadership capabilities and proven experience in a client-facing environment.

Benefits

Bonus

Excellent Company Benefits

Qualifications

• 5+ years' experience in customer success, membership engagement, or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• CRM proficiency (e.g., Hubspot or similar).

Responsibilities

• Maximise member retention, satisfaction, and engagement.
• Lead a team of 4 and shape engagement strategy.
• Oversee member touchpoints and ensure consistent value.

Skills

Customer Success

Membership Engagement

B2B Account Management

Strategic Thinking

Interpersonal Skills

CRM Proficiency

Job description

Head of Member Engagement

£45,000 - £53,000 + Bonus + Excellent Company Benefits

Hybrid

1 Year Contract

Leading membership-based Association seeks a proactive and strategic Head of Member Engagement for a 12-month maternity cover to lead and enhance their member success programme.

This is a senior, client-facing position responsible for maximising member retention, satisfaction, and engagement.

The successful candidate will lead a team of 4, shape engagement strategy, oversee member touchpoints, and ensure that their member companies receive consistent value from their membership.

This is an ideal role for a Senior Customer Success Manager, Membership Engagement Lead, or Partnership Manager with a proven track record in team leadership and client-focused relationship management.

Skills & Experience: Head of Member Engagement

• 5+ years' experience in customer success, membership engagement, or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• Background in event-driven environments or associations is highly desirable.
• Strategic thinker with strong commercial acumen and ability to translate insight into action.
• Excellent interpersonal and written communication skills.
• Confident, professional, and comfortable engaging senior stakeholders.
• Highly organised, detail-oriented, and results-driven.
• CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.

Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs.

Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.