Head of Member Communications

Aegon UK; Woking; Remote; GBP 57,000 - 87,000; Full time

Job summary

A financial services company is seeking a Head of Member Communications to lead their communications strategy. The role involves team leadership, managing client communications, and ensuring engagement with key workplace clients. Candidates should demonstrate strong communication skills, leadership experience, and an understanding of member retirement options. The position offers a competitive salary, discretionary bonuses, and extensive employee benefits.

Benefits

Discretionary bonus

36 days leave per year

Private medical cover

Life assurance

Critical illness cover

Qualifications

• Proven track record in achieving objectives and meeting deadlines.
• Evidence of relationship management experience with clients.
• Strong understanding of auto-enrolment and retirement options.

Responsibilities

• Lead the Member Communications Team and manage workloads.
• Create tailored communication programmes for clients.
• Oversee the development of DC communication strategies.

Skills

Leadership and management experience

Excellent communication and presentational skills

Experience in designing communication programmes

Good planning and organization capability

Strong project management skills

Tools

Microsoft Office

PowerPoint

Job description

Overview

Head of Member Communications

Permanent

Location: Remote (frequent travel required)

Salary: A competitive salary from £57,600 - £86,400 depending on the experience you can bring

Closing date: 24th October 2025

People are living longer and we’re excited by the opportunities this brings to help people live their best lives. We’re here for everyone who wants to make the most of their time on the planet and leave it a little better than they found it – however grand or humble their ambitions.

We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.

We have an exciting opportunity for a Head of Member Communications to join our Workplace Distribution channel and lead our Member Communications Team. This role is critical to the success of the Workplace business in both securing new and retaining existing clients.

As Head of Member Communications you will ultimately be responsible for working in partnership with high value employer clients to deliver tailored communication programmes to meet their needs, presenting both virtually and face to face to their membership.

You will also work closely with the Client Relationship Team throughout the lifetime of the scheme and develop strong relationships with clients to position Aegon as a communication leader in the DC market. You’ll be an inspirational leader who will take our member communications strategy to the next level. This is a role which combines great leadership with deep industry expertise and excellent presentational skills to help members of our key workplace clients engage with and understand their retirement savings.

Key Responsibilities

• Team Leadership and oversight including workload and escalation management for the wider team.
• Identifying the communication objectives and creating tailored communication programmes to meet the client’s needs, working closely with the Client Relationship Director and considering the full range of communication media - which will include digital and face to face member presentations to large audiences.
• Pro-actively owning the creative development of the DC communication service and strategy
• Working with our award-winning Pension Geeks engagement specialists to deliver Geeks TV sessions, playing a key role in both the designing and presenting of content.
• Supporting RFP responses and participating in pitches to both secure new and retain existing schemes.
• Ensuring a strong governance framework with high standards in QS sampling and identifying and exploring process improvements.
• Act as an SME stakeholder for all key Marketing and Investment initiatives.

Qualifications

• Leadership and management experience.
• Excellent communication and presentational skills including pitching experience.
• A strong understanding of the auto-enrolment, Master Trust and contract based and scheme default investment options and how to support employers with their duties, in particular around member retirement options.
• Experience in designing, running and measuring communication programmes.
• The ability to apply creativity and identify new ideas to meet the needs of clients.
• Good planning and organisation capability with strong project management skills.
• Evidence of relationship management experience and working with clients.
• A strong track record in achieving objectives/targets and meeting deadlines.
• A sound knowledge of Microsoft Office and PowerPoint.

What’s in it for you?

• We’re enhancing our pension from November 2025. If you put in 7% of your salary, we’ll top it up by a further 13%
• A discretionary bonus, depending on personal and company performance
• 36 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon, visit our careers site.

Ready to take your career to the next level? Apply now!

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.