Head of Market Operations

Engie; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading energy company is seeking a dynamic Head of Market Operations to provide strategic direction for their market operations team. This role is crucial for ensuring compliance and efficiency in energy supply operations. Candidates should possess extensive experience in energy processes and strong leadership skills. The position offers a hybrid working arrangement from the Leeds office and a competitive salary that supports work-life balance.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Flexible working arrangements

Access to global resources

Continuous learning programs

Qualifications

• Experienced professional with a strong background in energy industry processes.
• Strategic thinker with excellent leadership skills.
• Deep understanding of gas and electricity market operations.
• Problem-solver with a track record of process improvement.
• Capable communicator negotiating outcomes.

Responsibilities

• Provide strategic direction and operational management for the Market Operations team.
• Oversee customer onboarding and related processes.
• Drive continuous improvement in departmental processes.
• Manage relationships with industry bodies and third-party providers.
• Ensure compliance with industry codes and performance standards.
• Lead implementation of SMART/AMR meter rollouts.
• Develop and monitor key performance indicators.
• Optimize costs while maintaining service delivery.

Skills

Energy industry processes

Leadership and development skills

Gas and electricity market operations

Process improvement and innovation

Microsoft Office skills

Budget management

Stakeholder management

Education

Degree or equivalent qualification in a relevant field

Job description

Head of Market Operations - Energy Supply

At ENGIE, we're leading the charge in the energy transition, and we're looking for a dynamic Head of Market Operations to join our mission. This role is pivotal in ensuring our energy supply operations run smoothly, efficiently, and in compliance with industry standards.

If you're passionate about driving innovation in the energy sector and leading high-performing teams, this could be your opportunity to make a significant impact.

What you will do

• Provide strategic direction and operational management for the Market Operations team
• Oversee customer onboarding, metering, settlement, and reconciliation processes for both gas and electricity
• Drive continuous improvement in departmental processes and systems
• Manage relationships with industry bodies and third-party service providers
• Ensure compliance with industry codes and performance standards
• Lead the implementation of SMART / AMR meter rollouts and DCC compliance
• Develop and monitor key performance indicators for operational excellence
• Support proposition development and tender responses from a Market Operations perspective
• Optimize costs while maintaining high-quality service delivery

What you will bring to the role

• Be an experienced professional with a strong background in energy industry processes
• A strategic thinker with excellent people leadership and development skills
• Possess a deep understanding of gas and electricity market operations
• Be a problem-solver with a track record of process improvement and innovation
• Have advanced Microsoft Office skills and budget management experience
• A communicator capable of negotiating successful outcomes internally and externally
• Ideally, you will hold a degree or equivalent qualification in a relevant field
• You have experience in senior-level stakeholder management

Job Based In

Hybrid working arrangement from our Leeds office, with a mix of on-site and remote work

What We Offer

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• The chance to work on cutting-edge projects in the energy transition
• A collaborative and inclusive work environment
• Flexible working arrangements to support work-life balance
• Access to ENGIE's global network and resources
• Continuous learning and skill development programs
• The opportunity to contribute to meaningful environmental and social impact

Why We Care

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

ENGIE is an equal opportunity employer committed to creating an inclusive work environment. We welcome applications from all qualified individuals, regardless of background, and are dedicated to providing reasonable accommodations to enable all candidates to participate fully in our recruitment process.