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Head of Managed Services

Linking Humans

London

Remote

GBP 59,000 - 70,000

Full time

3 days ago
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Job summary

A leading boutique consultancy is seeking a Head of Managed Services to steer service strategy and operational excellence. This permanent, fully remote position requires extensive experience in service delivery management, particularly with ServiceNow. The role offers the chance to influence platform strategy and innovation significantly.

Qualifications

  • 4+ years managing service delivery or MSP functions.
  • Deep understanding of ServiceNow modules.

Responsibilities

  • Drive service strategy, performance, and growth across multi-client portfolio.
  • Lead cross-functional delivery team and define managed services vision.

Skills

ServiceNow
Strategic Thinking
Service Delivery Management
Team Management

Education

ITIL Foundation Certification

Job description

Head of Managed Services

Type: Permanent

Location: UK-Based (Fully Remote with occasional client visits) | Salary: Up to £70k | Excellent Package

I'm hiring for a Head of Managed Services on behalf of a growing boutique consultancy delivering cutting-edge ITSM solutions.

This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms.

You will lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.

Ideal experience includes:

  • 4+ years managing high-performing service delivery or MSP functions
  • Deep understanding of ServiceNow modules: ITSM, ITOM, or CSM
  • Strong commercial and strategic thinking; ability to build profitable, scalable services
  • Proven ability to manage distributed teams and suppliers
  • ITIL Foundation certification (certs in ServiceNow highly desirable)

You'll be joining a dynamic environment with real influence over platform strategy and service innovation.

Interested? Apply with your CV today.

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