Head of Luxury Operations

Loveday & Co Enterprise; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Loveday & Co Enterprise in the United Kingdom seeks a Head of Operations to lead non-clinical functions across the residence, delivering five-star hospitality and world-class standards.

The role provides visible leadership to Heads of Department and drives exceptional guest experiences in dining, housekeeping, lifestyle, events and maintenance, ensuring alignment with regulatory requirements and brand positioning.

Qualifications

• Significant senior operational leadership experience within luxury hospitality or premium senior living.
• Strong track record of delivering high service standards and financial discipline.
• Proven ability to lead multiple departments and drive continuous improvement.

Responsibilities

• Provide leadership to all non-clinical Heads of Department.
• Establish operating standards, KPIs and accountability across functions.
• Oversee reception, concierge, dining, housekeeping, lifestyle and maintenance.
• Ensure luxury service levels and compliant, safe operations.

Skills

Operational leadership

People management

Strategic planning

Budgeting

Stakeholder management

Job description

Loveday & Co Enterprise in the United Kingdom seeks a Head of Operations to lead non-clinical functions across the residence, delivering five-star hospitality and world-class standards.

The role provides visible leadership to Heads of Department and drives exceptional guest experiences in dining, housekeeping, lifestyle, events and maintenance, ensuring alignment with regulatory requirements and brand positioning.