Head of Logistics and Distribution (Europe)

Pop Mart Group; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in the designer toy industry seeks a Head of Logistics & Distribution for Europe to lead logistics execution across multiple countries. This role includes managing 3PL partners, shaping logistics strategies, and ensuring seamless execution for product launches and store expansions.

Benefits

Monthly toy gifts

Structured bonus scheme

Comprehensive training programs

Regular team social events

Qualifications

• 10+ years of experience in logistics or regional distribution management.
• Proven ability to manage vendor SLAs and transport contracts.
• Fluent in English, additional European languages are a plus.

Responsibilities

• Define and lead logistics strategy across multiple countries.
• Oversee strategic relationships with third-party logistics.
• Set regional delivery frameworks and monitor logistics KPIs.

Skills

Vendor Management

Data Management

Team Leadership

Logistics Strategy

Education

Bachelor's Degree in Logistics or related field

Tools

WMS

TMS

ERP systems

Job description

Head of Logistics and Distribution (Europe)

Head of Logistics and Distribution (Europe)

Direct message the job poster from POP MART

Head of Logistics & Distribution (Europe)

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Lead logistics strategy and partner management across a dynamic, multi-country retail and e-commerce network
• Own the fulfilment structure for all European markets, including inbound shipments, warehousing, and store delivery
• Collaborate closely with HQ and cross-functional regional teams to support product launches, market entries, and store expansion
• Shape scalable logistics solutions and processes that match our brand growth and operational ambitions

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

We are hiring a Head of Logistics & Distribution (Europe) to lead all aspects of POP MART’s regional logistics execution, including inbound shipments, customs coordination, warehouse operations, and store delivery across multiple countries. As the business continues to expand, this role will play a critical part in ensuring that physical operations remain responsive, efficient, and aligned with evolving commercial needs.

Reporting to the Head of Europe, you will oversee 3PL partners and the internal logistics structure, driving performance across fulfilment, delivery, and execution for store openings and regional campaigns. You will work closely with the Regional Merchandising, Business Development, and Retail Operations teams to ensure seamless execution across markets. The ideal candidate brings strategic leadership and hands-on experience in logistics, with a strong ability to manage external vendors, influence cross-functional stakeholders, and implement scalable processes in a growing multi-country retail environment.

Responsibilities

• Define and lead POP MART Europe’s logistics and distribution strategy, covering inbound, warehousing, and last-mile delivery across multiple countries
• Translate commercial priorities and regional expansion plans into scalable, cost-efficient logistics execution models
• Ensure logistics capabilities are adaptable for new store openings, campaign launches, and cross-border retail operations

3PL & RDC Management

• Manage strategic relationships with third-party logistics and RDC, setting clear KPIs, service expectations, and governance cadence
• Lead quarterly business reviews with vendors across Europe, ensuring fulfilment performance, stock accuracy, and capacity planning are continuously aligned with business needs
• Oversee RDC operational readiness for high-volume periods, store expansions, and product launch waves, ensuring local teams and partners are fully prepared

Delivery & Store Fulfilment Governance

• Set regional delivery frameworks and escalation protocols for all store and inter-market shipments
• Oversee the creation and adherence to delivery schedules, while ensuring in-market teams have visibility and support for their fulfilment needs
• Intervene in high-impact delivery issues or structural delays, coordinating with local teams and vendors to restore service continuity

Cross-Functional Alignment & Planning

• Collaborate with the Supply Chain function to ensure demand plans, allocation strategies, and inbound volumes are feasible from a logistics standpoint
• Act as the senior logistics representative in campaign, S&OP, and launch planning discussions with Retail, BD, and Merchandising teams
• Provide early risk flags on logistics constraints and capacity risks, and advise on prioritisation or adjustments

Operational Performance & Compliance

• Set and monitor regional logistics KPIs, including on-time delivery, cost per unit, warehouse utilisation, and SLA adherence
• Review operational reporting and performance dashboards regularly with direct reports and partners, ensuring action plans are in place for deviations
• Ensure all logistics activities meet EU regulatory, customs, and safety standards, coordinating audits or compliance reviews where needed

Team Leadership & Capability Building

• Lead and develop the logistics & distribution function across Europe, including potential direct reports managing transport, warehouse coordination, or delivery scheduling
• Define role clarity, workflows, and priorities for the logistics team to ensure agility, accountability, and business alignment
• Champion continuous improvement and scalability in all logistics-related processes and systems, enabling the team to support a growing multi-country retail footprint

Required Qualifications

• 10+ years of progressive experience in logistics, warehouse operations, or regional distribution management
• Strong experience working with 3PL providers, RDC oversight, and inbound logistics across multiple European countries
• Demonstrated ability to support new store setups, international stock flow, and high-SKU physical execution in a fast-paced environment
• Proven ability to manage vendor SLAs, transport contracts, and cost controls while maintaining service quality
• Strong data and performance management skills. Able to interpret KPIs and drive actionable improvements
• Hands-on leader with a proactive, solution-oriented mindset
• Fluent in English; additional European languages a plus
• Willing and able to travel regularly to our Netherlands RDC and across Europe

Desirable but Not Essential

• Experience in lifestyle or youth consumer retail environments
• Background in managing bonded or VAT warehouse operations
• Familiarity with WMS, TMS, or ERP systems (e.g., SAP, Oracle, Manhattan)
• Prior exposure to Asia-based HQ or cross-regional logistics coordination

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Management

• Industries

  Retail

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