Head of Locality - Property Care

Platform Housing Group; Greater Lincolnshire; On-site; GBP 50,000 - 70,000; Full time

Job summary

Platform Housing Group is seeking a Head of Locality to lead property services in Lincolnshire. This strategic role involves overseeing repairs and maintenance, driving customer satisfaction, and fostering a high-performance culture. The ideal candidate will have a strong background in property maintenance and proven leadership experience, pushing for innovation and excellence in service delivery.

Qualifications

• Strong background in property maintenance, building compliance, or housing repairs.
• Proven leadership and change management experience in a large-scale, customer-facing environment.
• Ability to use data, technology, and customer insight to inform strategic and operational decisions.

Responsibilities

• Championing a locality-based, customer-centric property maintenance model.
• Leading and coaching a team of Locality Operations Managers and Trade Operatives.
• Using data and customer feedback to drive continuous improvement.

Skills

Leadership

Change Management

Customer Service

Data Analysis

Education

HNC/HND in Construction

CIH Level 4

Leadership-focused Degree

Job description

Head of Locality - Property Care, Lincolnshire

Client:

Platform Housing Group

Location:

Lincolnshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

060f669f5ca4

Job Views:

6

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

The Vacancy

Lead change. Inspire excellence. Put our customers at the heart of everything we do.

We’re recruiting for an inspiring and motivational Head of Locality to take the lead in shaping the future of property services across our Lincolnshire region.

This brand-new, pivotal role supports a large-scale change programme within Platform Property Care (PPC), as we transform the way we deliver repairs and maintenance services for over 15, homes in this region. Your work will have a tangible impact on customer satisfaction, operational efficiency, and long-term sustainability.

Why this role matters

This isn’t just another leadership role — it’s a strategic opportunity to direct property services in this area, drive customer-first innovation, and lead multi-disciplinary teams to deliver high-quality, value-for-money services that meet our ambitious standards.

You will oversee all aspects of reactive repairs, void refurbishment, and advanced repairs in your locality, ensuring every customer touchpoint reflects our values, high standards, and commitment to continuous improvement.

What you’ll be doing

Championing a locality-based, customer-centric property maintenance model

Leading, motivating, and coaching a team of Locality Operations Managers, Schedulers, Area Managers and Trade Operatives

Delivering exceptional service standards and hitting targets on first-time fix, satisfaction, compliance, and sustainability

Embedding a high-performance culture that aligns to our business plans and values

Collaborating across Housing Operations, Complex Works, Commercial, and Asset teams to ensure seamless service

Using data insight, customer feedback, and operational KPIs to drive continuous improvement and innovation

What you’ll bring

A strong background in property maintenance, building compliance, or housing repairs

Proven leadership and change management experience in a large-scale, customer-facing environment

Up-to-date knowledge of H&S legislation, HHSRS, and industry standards

Experience of managing teams through transformation, driving cultural and service change

Ideally a relevant qualification such as HNC/HND in Construction, CIH Level 4, or a leadership-focused degree

Ability to use data, technology and customer insight to inform strategic and operational decisions

A passion for people development, sustainability, and putting customers at the heart of services

You’ll be measured on success by:

95% of repairs/voids completed on target

85% first-time fix rate

95% customer satisfaction with repairs and estates

Improvements delivered, cost-efficiency, and sustainability outcomes

Engagement, culture and employee turnover metrics

How to apply:

If you're looking for a role where your expertise is valued, your ideas are welcomed, and you can help shape the future of our property services, we’d love to hear from you. Click

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Created on 29/06/2025 by TN United Kingdom