Head of IT Support Operations

Ashdown Group; City Of London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Une entreprise de premier plan recherche un Head of IT Support Operations pour diriger une équipe de 15 personnes. Le candidat idéal possédera des compétences en leadership et en gestion IT éprouvées, avec une certification ITIL. Ce poste hybride permet de travailler à domicile 3 jours par semaine et nécessite une excellente communication pour mobiliser les équipes et gérer les parties prenantes.

Qualifications

• Expérience éprouvée en gestion d'équipes de support IT dans un environnement d'entreprise.
• Doit être certifié ITIL.
• Capacité à mener des projets de changement et à améliorer la prestation de support IT.

Responsibilities

• Améliorer les processus pour garantir un service de support exceptionnel.
• Gérer les incidents, problèmes et changements à travers la firme.
• Assurer une mesure et un rapport complet des KPIs.

Skills

Leadership

ITIL Certification

Change Management

Communication

Job description

A highly successful business with circa 2,000 employees is looking for an accomplished Head of IT Support Operations to join its team. Please note this role is hybrid so you will be able to work from home 3 days per week.

In order to be suitable for this role you must be a highly capable leader with proven experience of managing successful IT teams, including service desks, in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.

In this role you will lead a 15 person IT support team and be focused on delivering a proactive and effective service to the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties.

Initial key responsibilities will include:

• Improving processes and practices to ensure an exceptional support service is delivered
• Improving Incident, Problem & Change management across the firm
• Delivering a robust JML process
• Reviewing Group 3rd party partner contracts
• Ensuring comprehensive measurement and reporting of KPIs.

This is an excellent opportunity for an accomplished Head of IT Support to join a market leading business.