Head of IT Services

Yolk Recruitment Ltd; Bridgend; Hybrid; GBP 61,000 - 70,000; Full time

Job summary

An established industry player is seeking a Head of IT Services to lead their strategic IT development and digital transformation. This role offers the chance to oversee the management of IT systems and services, ensuring accountability in machine learning and AI integration. With a focus on continuous improvement and user support, the successful candidate will drive innovation and enhance service delivery. The organization offers hybrid working, generous leave, and a civil service pension, making it an attractive option for candidates seeking a fulfilling career in public service IT leadership.

Benefits

Civil Service Pension Scheme

32 days annual leave + bank holidays

Flexi-time scheme

Discounted gym membership

Qualifications

• Strong commercial acumen and technical expertise in IT.
• Proven leadership in digital transformation and project delivery.

Responsibilities

• Oversee strategic management of IT and digital services.
• Manage IT projects to ensure timely and budget-compliant delivery.
• Drive continuous improvement in IT services and user support.

Skills

Strategic Management

Project Management

Machine Learning

Cybersecurity

Leadership

Communication

Education

Relevant Degree

Tools

IT Systems

Digital Services

Job description

Er mwyn gweld y hysbyseb hon yn y Gymraeg, ewch yma

Head of IT Services

Salary: 61,890 - £69,372

Location: Bridgend (hybrid)

Closing date: 5th May (mid-day)

The Opportunity

Yolk Recruitment is the exclusive recruitment partner for the Public Services Ombudsman for Wales and is supporting them to recruit a Head of IT Services. This is an incredible opportunity which would see you lead strategic development of the Ombudsman's IT systems and services through a significant digital transformation.

The Ombudsman has three key roles: handling complaints about public service providers in Wales, addressing complaints about councillors breaching the Code of Conduct, and promoting improvements in public services and local government conduct.

Offering hybrid working, flexible working with generous annual leave allowances, civil service pension, CPD and a wide range of health & wellbeing benefits firmly positions the Ombudsman as an employer of choice for job seekers across Wales and beyond.

The Ombudsman is committed to equal opportunities and guarantees interviews for candidates with disabilities who meet the minimum selection criteria.

What the Head of IT Service will be doing:

1. Strategic Management & IT Leadership: Oversee the strategic management of the Ombudsman's IT and digital services and lead the development and delivery of the IT and Digital Strategy.
2. Project Management & Delivery: Manage IT projects to ensure strong delivery on time and within budget, while engaging users to shape expectations and foster innovation.
3. Machine Learning & AI Integration: Lead initiatives on machine learning, automation, and AI to meet PSOW's needs while ensuring accountability, transparency, and proportionality.
4. Continuous IT Improvement & User Support: Drive continuous improvement in IT services, supporting staff at all levels with systems that meet their needs and enhance the user experience.
5. Contract & Supplier Management: Manage IT procurement, contracts, and relationships with key suppliers to ensure optimal performance and address any supplier issues.
6. Cybersecurity & Business Continuity: Ensure the security of PSOW systems and data, with strong cyber security measures, backups, and business continuity plans in place for unplanned incidents.

What the Successful Head of IT Services will bring to the team:

1. Strategic & Operational Expertise: Strong commercial acumen and technical expertise in a relevant discipline, with the ability to operate effectively at both strategic and operational levels.
2. Proven Leadership in Digital Transformation: Track record of leading the development and delivery of digital, data, and technological transformation to improve efficiency and effectiveness.
3. Senior Management & Matrix Leadership: Experience in overseeing business-critical projects and leading teams with matrix leadership across organizational and supplier boundaries.
4. Innovation & Customer-Focused Services: Ability to drive innovation through partnerships with internal and external stakeholders, while delivering high-performing, customer-focused digital, data, or technology services.
5. Strong Leadership & Team Development: Ability to lead, motivate, and develop high-performing teams, with a focus on supporting colleagues through change and achieving organizational goals.
6. Influencing, Communication, & Negotiation: Strong influencing, negotiation, and communication skills to navigate complex issues and build trust across diverse audiences and stakeholders.

What you'll get in return:

• Salary of £61,890 to £69,372
• Civil Service Pension Scheme
• 32 days annual leave + bank holidays
• Flexi-time scheme
• Discounted gym and many more benefits.

Application process:

The closing date for applications is Midday, 5 May 2025.

Interviews will be held in person, on site in Bridgend 15 May 2025.

Yolk Recruitment is the exclusive recruitment partner to the Ombudsman and therefore all applications will be managed by the team at Yolk following the Ombudsman's own fair and transparent recruitment process.

If you think this Head of IT Services opportunity is for you then please apply online. You will need to supply an up-to-date copy of your CV which details how you meet the essential criteria for the role.

You can apply in English or Welsh. Applications in Welsh will be treated no less favourably.