Head of IT Service

Michael Page (UK); Birmingham; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading professional services business is seeking a Head of IT Service in Birmingham to oversee IT operations and foster a collaborative culture. The role involves managing a dedicated team, strategic planning for IT initiatives, and ensuring cybersecurity. Ideal candidates should have proven IT leadership experience and vendor management expertise.

Qualifications

• Proven IT leadership experience in enterprise-scale environments.
• Ability to inspire and empower teams.
• Expertise in managing third-party suppliers.

Responsibilities

• Manage and support a dedicated IT Service team.
• Collaborate with vendors and ensure operational stability.
• Develop strategic business cases for IT initiatives.

Skills

IT leadership

Vendor management

ITIL knowledge

Problem-solving

Financial acumen

Job description

• A rare opportunity to join a genuine market-leading national firm as they scale.
• You'll join as a Head of IT Service focusing on leadership and senior strategy.

About Our Client

• Michael Page is proud to partner with a leading professional services business that is a true market leader within its sector.
• The company boasts an instantly recognizable brand and a rich history of providing industry-defining services to an expanding customer base across the UK.
• Due to ongoing investment in the Technology space, which is viewed as a key enabler of the business, they are recruiting a top-tier Head of IT Service to join their Birmingham leadership team.

Job Description

As the Head of IT Service, you will have a range of responsibilities, working closely with the IT Director and leadership team. Your key areas will include:

• Leading with purpose - Manage and support a dedicated IT Service team, fostering a positive, collaborative culture where team members thrive and take pride in their work.
• Supplier management - Collaborate with third-party vendors, setting high standards and building strong partnerships to maximize value.
• Operational stability - Ensure infrastructure and core business applications, including Office365, are secure, stable, and evolving to meet future needs.
• Strategic planning - Develop business cases for new initiatives, demonstrating how IT can enable growth, efficiency, and value.
• Cybersecurity and data protection - Lead efforts to safeguard systems and information.
• Budget and resource management - Oversee budgets, make resource decisions, and optimize investments.
• Vendor relationships - Maintain a clear view of the supplier landscape and contracts, ensuring proactive engagement.

The Successful Applicant

Ideal candidates will have:

• Proven IT leadership experience - Managed IT operations and service delivery in dynamic, enterprise-scale environments.
• Leadership skills - Ability to inspire and empower teams, fostering a collaborative and motivated culture.
• Vendor management expertise - Effectively managing third-party suppliers for mutual success.
• ITIL knowledge - Experience leading within ITIL frameworks, with relevant certifications preferred.
• Financial and strategic acumen - Comfortable managing large budgets and aligning technical decisions with business goals.
• Problem-solving mindset - Adaptable, solutions-focused approach to overcoming challenges.