Head of IT Repair

Focus Resourcing Group; Cardiff; On-site; GBP 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Head of IT Repair Centre to lead a diverse team in Cardiff. This pivotal role involves managing daily operations to ensure efficient service delivery and fostering a collaborative environment. The ideal candidate will have a background in technology repair and a passion for customer service. Join a forward-thinking company that values innovation and teamwork, and contribute to delivering high-quality solutions to customers. If you are an experienced manager looking for an exciting opportunity to make a significant impact, this role is perfect for you.

Qualifications

• Erfahrung im Management eines Reparaturteams im Technologiebereich.
• Fähigkeit zur Förderung eines kollaborativen Arbeitsumfelds.

Responsibilities

• Leitung und Entwicklung eines vielfältigen Teams im Reparaturzentrum.
• Überwachung der täglichen Abläufe zur Gewährleistung effizienter Dienstleistungen.
• Sicherstellung einer hohen Servicequalität für Kunden.

Skills

Team Management

Operations Management

Customer Service

Job description

Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Head of IT Repair Centre to join them on a permanent basis.

We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.

What you'll be doing:

• Team Management: Lead and develop a diverse team, fostering a collaborative environment.
• Operations Oversight: Oversee daily operations to ensure efficient service delivery.
• Customer Service: Ensure high-quality service delivery to customers.