Head of IT Production Services - UK

Crédit Agricole SA; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

Crédit Agricole CIB seeks a Head of IT Production Services for the UK branch to lead a critical function delivering real-time trading support and branch IT services. You will own budgets, projects, and outsourcing, and drive strategic IT initiatives across the UK operations, ensuring reliability and alignment with business goals.

The role requires broad technical leadership, ITIL maturity, and a track record of managing complex capital markets environments, with collaboration across UK and

Qualifications

• Significant experience delivering services (run and change) in Capital Markets with senior stakeholders.
• Strong operational and IT project management background.
• Proven track record of leading technical teams.
• Experience selecting and working with vendors on large infrastructure projects.

Responsibilities

• Ensure high quality daily IT production services for real-time trading and branch activities.
• Manage budgets, projects, people, outsourcing and group services for the UK ITS function.
• Lead the UK ISR Senior management team and collaborate with CA-GIP managers in the UK and Paris.
• Set IT strategy in alignment with business goals and ensure governance and compliance.

Skills

Leadership

ITIL

Vendor management

IT strategy

Stakeholder management

Education

Bachelor or MSc Degree

Higher Education (Degree or equivalent)

Job description

Job Title: Head of IT Production Services for the UK branch

Summary

Summary The UK is a key hub for Global Markets and Corporate Finance activities. The Head of IT Production Services is a key role within the UK, ensuring a high quality of technical service to support real-time trading needs of the business, in addition to supporting all other branch activities. The role has full responsibility for budgets, projects, people, outsourcing and group services for the UK ITS function.

Departments and teams

• Infrastructure and telecom
• Service Desk and End user computing including Dealing,Room Support and telephony services
• Project and service management
• Global Electronic Business technical infrastructure platform comprising the dedicated technical environment (known as the eNet bubble), colocation data centres for Fixed Income and Forex (currently but not limited to London, New York, Chicago, Tokyo, Frankfurt, Milan)

This role requires a strong leader with a breadth of technical skills gained working within a real-time trading environment. The individual is expected to have a good understanding of ITIL best practices and how to apply this in an agile and reactive manner. You are expected to maintain the quality of the daily run and also be highly proactive to ensure future needs are addressed. Strong partnership and team skills to work effectively across the organisation are necessary. Experience of setting IT strategy in conjunction with business is a key requirement. You are accountable to the London Branch of the IT change management process and validation

You are part of the UK ISR Senior management team. Close collaboration and partnership with other ISR and CA-GIP managers in both the UK and Paris will be expected.

You are expected to actively contribute to the MTP streams led by ISR in particular on the technology and infrastructure scope.

Activity manager role in line with the governance text 1.5.1 related to the Supervision of Outsourced Essential Activities (OEA) for the vendor(s) determined by the London Operations Committee.

RTOD – Delegated Data Controller Operational Representative

You have the authority to create, modify, and save data processing records related to the ITS UK activities (namely datacentres and computer rooms processing of personal data)

You are also responsible for initiating the annual review of data processing activities for his perimeter described above

Experience of selecting and work

Ability to motivate, drive and lead small and large teams of diverse individuals

Experience Required

• Significant experiences in providing services (both run and change) in a Capital Markets environment working directly with senior business stakeholders.
• Very good experience of operational and project management in IT.
• Proven track record of leading technical teams.
• Experience of selecting and work

Supplementary Information

• Our commitment to you!
• Make an impact that matters
• Your work contributes to a social responsibility and sustainable future. As a founding signatory of the Equator Principles and a global leader in sustainable finance, we finance projects that benefit both people and the planet. You can extend your impact through our Charities Committee, which provides annual paid volunteering leave to support causes you care about.
• Grow without limits
• Access development opportunities across the Crédit Agricole Group; whether deepening expertise, exploring new skills or taking on roles across borders. Our structured mentoring programme connects you with experienced colleagues, while cross-functional projects and learning initiatives help you build the capabilities that matter most to you.
• Thrive in a culture built on trust
• Be part of a collaborative environment built on trust, autonomy, and empowerment. Diversity is celebrated through our SPRING Diversity network, and our Sports and Social Club fosters genuine connections beyond the workplace. Crédit Agricole CIB is not just a place to work, it is a place where you can make a positive impact.
• Shape the future of banking
• From digital transformation to innovative solutions, you are fully supported to challenge conventions and turn ideas into reality.
• Our hiring process is open to all. Should you require any accommodations, please let us know.

Geographical area

Europe, United Kingdom

City

London

Bachelor Degree / BSc Degree or equivalent

Higher Education (Degree or equivalent)

Experience

Significant experiences in providing services (both run and change) in a Capital Markets environment working directly with senior business stakeholders.

Very good experience of operational and project management in IT.

Proven track record of leading technical teams.

Experience of selecting and working with vendors on significant infrastructure projects.

Significant experience working as part of a senior IT management team, comprising of development, project and production activities.

Required skills

Good technical understanding of architecture and components used in a Capital Markets organisation (networks, market data, dealer stations etc).

Entity

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

*By balance sheet size - The Banker, Juillet 2025