Head of IT Operations

Key Responsibilities:

• Manage the company's IT, Telecoms & Hardware.
• Must have experience working with 3rd parties / vendors.

About Our Client:

This client provides ground maintenance across the UK.

Job Description:

As Head of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3rd service partners / consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/ DRP/ ISO).

Roles & Responsibilities:

• Stay up to date with innovative IT solutions and identify opportunities for improvements in business and IT operations.
• Ensure proactive measures are in place to protect against cyber threats and IT risks, maintaining an up-to-date IT risk register and implementing appropriate mitigation strategies.
• Support the creation and administration of IT Disaster Recovery (DRP) and Business Continuity Plans (BCP) to ensure operational resilience in the event of a crisis.
• Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk.
• Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations.
• Maintain and oversee relationships with third-party IT providers and suppliers.
• Address and resolve IT-related queries and support requests from internal staff.
• Administer mobile device accounts, manage asset inventories, process invoices, and procure hardware as needed.
• Participate in relevant training and development activities to enhance skills and effectiveness.
• Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary.
• Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions.
• Administer employee mailboxes, service accounts, and access permissions.
• Oversee the procurement and management of IT equipment, including mobile devices, computers, and laptops.
• Perform any other relevant duties within the scope of the role.

The Successful Applicant:

The successful candidate will need to have the following skills and background:

Education, Training, and Skills:

• Certification in IT security is essential.
• ITIL service delivery certification is desirable.
• Project Management (PM) training and certification would be advantageous.
• Formal training in managing Microsoft/Azure networks and platforms.
• Strong knowledge of Microsoft Office and M365.
• Experience with Microsoft Excel, including Pivot Tables and VBA, is beneficial.
• Experience with SAP is highly desirable.
• Ability to take initiative in investigating and resolving IT issues.
• Strong research and analytical skills to gather and interpret relevant information.
• Ability to work within project frameworks and meet tight deadlines independently.
• Meticulous attention to detail to ensure accuracy.
• Strong interpersonal skills with the ability to build and maintain positive working relationships.
• Ability to remain calm and motivated under pressure.
• Effective written and verbal communication skills.
• Experience with Office 365 user administration (e.g., adding/removing users) is beneficial but not essential.
• Proven ability to manage IT teams, contractors, and consultants.
• Strong organizational and time management skills.

Key Skills and Attributes:

• Excellent written and verbal communication skills.
• Strong ability to quickly learn and adapt to new systems.
• Proficiency in Microsoft 365 applications, including Word, Excel, SharePoint, and Teams.
• Exceptional organizational skills.
• Resilient, proactive, and entrepreneurial mindset.

Training & Development:

• Attend site and company inductions as required.
• Participate in individual and team training sessions on a regular basis.
• Engage in continuous professional development opportunities whenever possible.

What's on Offer:

This Head of IT Operations role is offering up to £70,000 per annum plus benefits. A minimum of 3 days is required to be in the office.