Head of IT Operations

Page Personnel; Bagshot; On-site; GBP 70,000; Full time

Job summary

A leading company in ground maintenance is seeking a Head of IT Operations to manage IT, Telecoms, and Hardware. You will oversee IT service partners, implement security measures, and ensure compliance with industry standards. The role requires strong management skills and experience with Microsoft networks. This position offers a competitive salary of up to £70,000 per annum and a requirement for at least 3 days in the office weekly.

Benefits

Benefits package

Qualifications

• Experience with IT security and project management is essential.
• Strong skills in Microsoft Office applications, especially Excel.
• Proven experience managing IT teams and third-party vendors.

Responsibilities

• Manage the company's IT, Telecoms & Hardware and oversee service partners.
• Implement proactive measures against cyber threats and maintain compliance.
• Handle IT support requests and manage onboarding processes for staff.

Skills

IT security

Project Management

Microsoft Office

Excel

Research and analytical skills

Communication

Organizational skills

Attention to detail

Education

Certification in IT security

Project Management certification

Tools

Microsoft/Azure networks

M365

Excel VBA

SAP

Office 365 administration

Job description

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• Key responsibilities are to manage the company's IT, Telecoms & Hardware
• Must have experience working with third parties / vendors

About Our Client

This client provides ground maintenance across the UK.

Job Description

As Head of IT Operations, your key responsibilities include managing the company's IT, Telecoms & Hardware. You will oversee specialist IT service partners and consultants. The role emphasizes IT security, risk management, and compliance (CE, DRP, ISO). Roles & Responsibilities:

• Stay updated with innovative IT solutions and identify opportunities for operational improvements.
• Implement proactive measures against cyber threats and IT risks, maintain an IT risk register, and apply mitigation strategies.
• Support the development and management of IT Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP).
• Oversee Change Management processes for IT systems and infrastructure updates.
• Maintain relationships with third-party IT providers and suppliers.
• Handle IT support requests from staff.
• Manage mobile device accounts, asset inventories, invoices, and hardware procurement.
• Participate in training to enhance skills.
• Ensure IT issues are resolved within SLAs, with proper communication and escalation.
• Manage onboarding and offboarding processes for staff IT access.
• Administer employee mailboxes, service accounts, and permissions.
• Oversee procurement and management of IT equipment.
• Perform other relevant duties as needed.

The Successful Applicant

The ideal candidate will possess:

• Certification in IT security (essential).
• Project Management certification (advantageous).
• Training in managing Microsoft/Azure networks and platforms.
• Strong knowledge of Microsoft Office and M365.
• Experience with Excel, including Pivot Tables and VBA.
• Experience with SAP (highly desirable).
• Initiative in resolving IT issues.
• Research and analytical skills.
• Ability to work independently within project frameworks.
• Attention to detail.
• Strong interpersonal skills.
• Calmness and motivation under pressure.
• Excellent communication skills.
• Experience with Office 365 administration (beneficial).
• Proven management of IT teams, contractors, and consultants.
• Organizational and time management skills.

Key Skills and Attributes:

• Excellent communication skills.
• Quick learner and adaptable.
• Proficiency in Microsoft 365 applications.
• Exceptional organizational skills.
• Resilient, proactive, entrepreneurial mindset.

Training & Development

• Attend site and company inductions.
• Participate in training sessions regularly.
• Engage in continuous professional development.

What's on Offer

This Head of IT Operations role offers up to £70,000 per annum plus benefits. A minimum of 3 days in the office per week is required.