Head of IT & Digital Services - Office Based Role Trafford Park MCR

Reliance High Tech; Manchester; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Head of IT & Digital Services to lead three growing teams while remaining hands-on in delivery and systems improvement. This hybrid role offers the chance to drive internal change, enhance service delivery, and shape a high-performing tech function aligned with business goals. The ideal candidate will possess a strong technical background, excellent interpersonal skills, and a commitment to continuous improvement. Join a forward-thinking company that values integrity and customer focus as you navigate complex environments and deliver exceptional results.

Qualifications

• Proven experience in a senior IT or technical role.
• Hands-on experience in systems support or solution delivery.
• Familiarity with cloud platforms and modern IT practices.

Responsibilities

• Drive improvements across internal IT systems and support processes.
• Contribute hands-on to technology projects, especially in automation.
• Champion a culture of learning, collaboration, and continuous improvement.

Skills

IT Infrastructure

Automation

Information Security

Cloud Platforms (Azure, AWS)

Project Management

Interpersonal Skills

Problem Solving

Job description

Reliance High-Tech is the UK's largest independent integrator/installer of security solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

This is an ideal step-up role for a technically strong IT professional ready to move into formal leadership. As Head of IT & Digital Services, you'll lead three growing teams IT, Software Development, and Information Security while remaining hands-on in delivery, automation, and systems improvement. This hybrid doer-manager role offers the opportunity to drive internal change, enhance service delivery, and shape a high-performing tech function aligned with business goals.

Your Responsibilities

• Drive improvements across internal IT systems, infrastructure, and support processes
• Contribute hands-on to technology projects, especially in automation and service optimisation
• Shape and grow the internal IT, InfoSec, and software development capabilities
• Work closely with stakeholders to identify inefficiencies and deliver practical, tech-enabled solutions
• Support the development and delivery of internal business intelligence and reporting tools
• Maintain and improve information security practices in line with business requirements
• Champion a culture of learning, collaboration, and continuous improvement

Your Competencies

• Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation)
• Strong technical capability with hands-on experience in systems support or solution delivery
• Experience working with internal IT systems, development projects, or business automation
• Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices
• Excellent interpersonal and communication skills, with the ability to lead by example
• Clear problem-solving mindset with a practical, delivery-oriented approach

Your Profile
The ideal candidate will be hands-on, proactive, and focused on delivering results, with a strong commitment to continuous improvement without needing close direction. They should be comfortable balancing day-to-day operational tasks with broader leadership responsibilities. A positive and collaborative approach is essential, along with the ability to build strong relationships across teams.

To express an interest in this role please send your CV and a covering

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech's vetting standards.