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A leading cyber security company in Lutterworth is seeking a Head Of IT to oversee internal systems and support a cloud-first transformation. The candidate should have over 10 years of IT experience, with significant managerial skills. This hybrid role offers a competitive salary, pension, and stock options, and promises a chance to progress within a cutting-edge environment.
Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met.
Deliver 1st to 3rd line support, including hands-on problem resolution.
Oversee the rota-based support desk and out-of-hours coverage.
Manage all IT infrastructure including servers, cloud services (Azure), network, and security systems.
Maintain and improve high availability, disaster recovery, and business continuity plans.
Implement and manage corporate systems (e.g., email, backups, telephony).
Strategic & Project Leadership
Plan and execute IT projects aligned with the Cloud First strategy.
Identify and eliminate technical debt; maintain budget control and efficiency.
Manage vendor/supplier relationships and negotiate contracts effectively.
Compliance & Security:-
Ensure implementation and adherence to cybersecurity and information security best practices.
Participate in internal and external audits where needed.
Facilities Management:-
Ensure upkeep and technical readiness of office environments.
Support facilities infrastructure related to IT operations.
Experience required
10+ yearsIT industry experience,5+ yearsin a managerial capacity.
Proven ability to manage a technical support team (5–10 people).
You will ideally haveexpertise in thefollowing:-
oMicrosoft Windows Server and Desktop OS
oMicrosoft Azure, Intune, MS Defender
oNetwork architecture, VPN, Firewalls, RoutersoVirtualisation platforms
oBackup and recovery solutions
oLinux and macOS environments
Familiarity with ITIL framework and process-driven service delivery.
Strong communication, stakeholder management, and leadership skills.
Comfortable working across time zones and in a high-availability environment.