Head of IT - Cardiff

Circle Group; Cardiff; Hybrid; GBP 60,000 - 68,000; Full time

Job summary

An established industry player is seeking a Head of IT to lead their operational IT team in Cardiff. This hands-on role focuses on managing day-to-day IT operations while ensuring high standards of service delivery. The successful candidate will oversee a diverse team, implement large-scale IT projects, and work within a Microsoft Cloud environment. This position offers a unique opportunity to shape the IT strategy while collaborating with senior management. If you are passionate about IT operations and team development, this role is perfect for you!

Benefits

Hybrid working

Excellent Benefits

Qualifications

• Proven experience in senior IT roles with strong operational focus.
• Ability to manage and mentor cross-functional IT teams effectively.

Responsibilities

• Oversee IT operations and ensure effective delivery of IT projects.
• Manage and mentor a team of IT professionals in a hybrid work environment.

Skills

IT service management

IT infrastructure

IT operations management

Team management

Project management

Microsoft Cloud

Education

Bachelor's degree in IT or related field

Tools

Microsoft Cloud

ITIL

Job description

Head of IT - Cardiff

Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off and in action so it's supporting this alongside the Director of IS.

The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals & a couple of Team Leaders.

Experience Required:

• Experience in a similar senior IT role i.e. Head of IT / Head of IT Services / Senior IT Operations Manager.
• Hands-on operational senior IT experience.
• Ability to manage cross-functional IT teams and develop those teams.
• Excellent understanding of IT service management, IT infrastructure, and IT operations management.
• Experience within the legal sector or a professional services environment would be a bonus.
• Ability to implement and lead large-scale IT projects.
• Worked in a Microsoft Cloud environment.

The role:

• Execute and oversee the IT Operations in alignment with the company goals, ensuring effective and timely delivery of IT projects in a Microsoft cloud environment.
• Manage and mentor the team of IT professionals, including all their managers and team in IT infrastructure, Service Delivery and Service desk - supporting the overall defined IT strategy.
• Oversee and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK.
• Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs.
• Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business.
• Collaborate with senior management, including people at the Director level and other stakeholders to understand and address urgent IT needs, to develop a robust IT strategy moving forward.

The role is hybrid 3 in office 2 at home, with the expectation of more in the office until up to speed with things. My client is looking to pay a starting salary between £60,000 - £68,000 + Hybrid working + Excellent Benefits.

To apply, send your CV to [e-mail]