Head of Insights and Analytics

Harnham - Data and Analytics Recruitment; City Of London; Hybrid; GBP 100,000 - 120,000; Full time

Job summary

Harnham - Data and Analytics Recruitment in London is seeking a Head of Insights & Analytics, Claims to lead the analytics, insights and AI strategy for a major insurance claims function. You will operate at the intersection of business strategy, data, analytics and AI, guiding senior stakeholders to make faster, more informed decisions and driving measurable improvements across claims operations.

The role leads the Insights & Analytics capability aligned to Claims, partnering with Claims

Qualifications

• Strong experience leading analytics, business intelligence, data or AI teams.
• Commercial experience partnering with insurance claims, insurance operations, actuarial or reserving functions.
• Deep understanding of insurance claims processes, performance metrics and claims data.
• Ability to translate business strategy into practical analytics and AI solutions.
• Experience delivering measurable business outcomes through analytics, data products or AI initiatives.
• Strong stakeholder management and communication skills.
• Knowledge of modern analytics, business intelligence and AI technologies.
• Ability to balance strategic thinking with hands-on execution in a complex organisation.
• Collaborative leadership style with a focus on business outcomes and continuous improvement.

Responsibilities

• Partnering with Claims leadership to understand priorities and translate them into a clear analytics and AI roadmap.
• Leading the delivery of reporting, dashboards, insights, analytics products and AI-enabled solutions.
• Driving the evolution from operational reporting towards predictive and prescriptive analytics.
• Identifying opportunities to leverage AI, automation and advanced analytics across claims operations.
• Working closely with actuarial, reserving, underwriting, finance and transformation teams to align priorities and improve decision-making.
• Defining success metrics and ensuring analytics investments deliver measurable business value.
• Influencing senior stakeholders and communicating complex analytical concepts to non-technical audiences.
• Leading and developing a high-performing team of analytics professionals.
• Championing strong data governance, data quality and responsible AI practices throughout the analytics lifecycle.

Skills

Leading analytics teams

Insurance claims domain

Stakeholder management

AI technologies

Data governance

Job description

Head of Insights & Analytics, Claims

London (Hybrid, 3 days in office) | £100,000 - £120,000 + Bonus + Benefits

This is a rare opportunity to lead the analytics, insights and AI strategy for a major insurance claims function. You'll operate at the intersection of business strategy, data, analytics and AI, helping senior stakeholders make faster, more informed decisions while driving measurable improvements across claims operations.

The Company

They are a global insurance organisation investing heavily in data, analytics and artificial intelligence as key drivers of business transformation. With a strong focus on innovation, operational excellence and evidence-based decision making, they are building advanced capabilities that empower teams across the business. You will join a collaborative environment where analytics leaders partner closely with senior stakeholders to deliver tangible commercial impact.

The Role

You will lead the Insights & Analytics capability aligned to the Claims function, acting as the strategic link between business objectives and analytics delivery.

Responsibilities include:

• Partnering with Claims leadership to understand priorities and translate them into a clear analytics and AI roadmap
• Leading the delivery of reporting, dashboards, insights, analytics products and AI-enabled solutions
• Driving the evolution from operational reporting towards predictive and prescriptive analytics
• Identifying opportunities to leverage AI, automation and advanced analytics across claims operations
• Working closely with actuarial, reserving, underwriting, finance and transformation teams to align priorities and improve decision-making
• Defining success metrics and ensuring analytics investments deliver measurable business value
• Influencing senior stakeholders and communicating complex analytical concepts to non-technical audiences
• Leading and developing a high-performing team of analytics professionals
• Championing strong data governance, data quality and responsible AI practices throughout the analytics lifecycle

Your Skills & Experience

• Strong experience leading analytics, business intelligence, data or AI teams
• Commercial experience partnering with insurance claims, insurance operations, actuarial or reserving functions
• Deep understanding of insurance claims processes, performance metrics and claims data
• Ability to translate business strategy into practical analytics and AI solutions
• Experience delivering measurable business outcomes through analytics, data products or AI initiatives
• Strong stakeholder management and communication skills
• Knowledge of modern analytics, business intelligence and AI technologies
• Ability to balance strategic thinking with hands-on execution in a complex organisation
• Collaborative leadership style with a focus on business outcomes and continuous improvement

What They Offer

• Exposure to large-scale analytics and AI transformation programmes
• Significant opportunity to influence business strategy and analytics maturity at a senior level