Head of Inside Sales - Europe

Michael Page Business Support; Wakefield; Hybrid; GBP 60,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Inside Sales for Europe to lead their Inside Sales teams across multiple countries. This exciting role involves driving sales conversions in the Direct to Consumer division while fostering a culture of excellence through training and support. With a focus on customer satisfaction and performance metrics, you'll implement strategies that enhance sales processes and customer interactions. This role offers hybrid working arrangements, allowing you to balance office presence with remote work, all within a thriving global business in the Health & Leisure sector.

Benefits

Generous bonus/commissions

Hybrid working arrangement

Training and development opportunities

Qualifications

• Experience managing European or International sales teams.
• Strong project management skills and ability to drive results.

Responsibilities

• Lead and manage Inside Sales teams across Europe.
• Drive sales conversion and develop a commission structure.

Skills

Team Management

Sales Strategy Development

Customer Relationship Management

Project Management

Sales Conversion Improvement

Tools

KPI Dashboard

Sales Reporting Tools

Job description

Job Description

• Head of Inside Sales - Europe - (UK, France, Germany, Spain)
• D2C / B2C Channel
• Global Health & Leisure business
• £60,000 plus bonus
• Travel to Spain & France occasionally

Client Details

Our client is an industry leading manufacturer within the Health & Leisure industry. With strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe, and driving Sales Conversions within the Direct to Consumer Division.

Description

• Direct management of 3 managers within Inside Sales - 1x UK, 1x France, 1x Spain
• Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C Customers covering UK, France, Germany & Spain
• Create and instill a culture of sales excellence through regular training, development and support to the team
• Improve and drive sales conversion and sales uptake across all D2C channels including email and web enquiries
• Management of the end to end sales cycle ensuring a world class service is provided to customers during all interactions
• Build and implement a commission structure that will incentivize and drive team performance, along with supporting business wide objectives
• Develop a voice of the customer programme to ensure customer feedback is acted upon and reduce customer issues and complaints
• Create a proactive function supporting D2C customer base via both inbound and outbound channels
• Develop and implement KPI dashboard
• Create and deliver reports based on customer behaviour, Customer Service Levels, Sales Performance & Market Trends

Profile

• Experience managing European / International Teams or markets
• Understanding of Contact Centre channels and technologies
• Proven record of delivering results within a commercially focused environment
• Ability to develop and implement a positive culture
• Strong project management skills
• Passion / Interest within Health & Fitness (desirable / non-essential)

Job Offer

This is an exciting role that will join an expansive Global business within the Health & Leisure Industry.

The Head of Inside Sales - Europe will be based at the Wakefield site, with occasional travel required to France & Spain.

Hybrid working is on offer - 3 days in office, 2 from home.

Role offers a salary of up to £60,000 plus generous bonus / commissions.