Head of Infrastructure & Operations

Anglian Water; Huntingdon; Hybrid; GBP 112,000; Full time

Job summary

A leading water company is seeking a Head of Infrastructure and Operations to join their Senior Leadership Team. This pivotal role involves driving the delivery of secure and scalable digital services, enhancing operational excellence, and fostering an inclusive culture. Candidates should possess extensive experience in infrastructure architecture and proven leadership abilities in managing complex IT environments.

Benefits

30 days holiday plus bank holidays

Car Allowance

Personal private health care

Life cover - 8x annual salary

Competitive pension scheme

Annual bonus scheme and lifestyle benefits

Qualifications

• Extensive experience in infrastructure architecture and hybrid cloud environments.
• Proven leadership in managing complex IT and OT environments.
• Strong knowledge of service management best practices ideally within an Agile DevOps environment.

Responsibilities

• Lead the strategic direction and day-to-day digital operations.
• Drive operational excellence of digital and data services, ensuring SLAs are achieved.
• Develop and embed best-practice service management processes.

Skills

Operational excellence

Leadership

Communication

Change management

Cybersecurity alignment

Job description

c£112k per annum dependent on skills and experience

37 hours per week

Permanent

Location: Huntingdon - hybrid working 2/3 days per week in the office

Are you a strategic technology leader with a passion for operational excellence and digital transformation and looking to be part of our Senior Leadership Team? We're looking for a Head of Infrastructure and Operations to lead the delivery of robust, secure, and scalable digital services across Anglian Water.

This is a high-impact role, responsible for ensuring the stability, reliability, and performance of our infrastructure and operations. You'll drive innovation, automation, and continuous improvement across hybrid environments, while shaping the future of service management and digital engagement.

In this role, you will:

• Lead the strategic direction and day-to-day digital operations, including budget costs, of infrastructure and service management
• Drive operational excellence of digital and data services, owning key operational measures and ensuring all SLAs are achieved
• Ensure operational stability, resilience, service predictability, and performance across digital and data platforms
• Oversee capacity planning, disaster recovery, patching, and the management of technical debt
• Develop and embed best-practice service management processes (ITIL-aligned)
• Manage outsourced service providers and ensure delivery to agreed SLAs
• Collaborate with Product, Technology, and Cyber Security teams to align on delivery and risk
• Foster a high-performing, inclusive team culture and support career development
• Champion health, safety, and wellbeing through our "Safer Every Day" initiative

We're looking for someone with:

• Extensive experience in infrastructure architecture, hybrid cloud environments, and service operations
• Proven leadership in managing complex IT and OT environments and driving operational excellence
• Strong knowledge of service management best practices ideally within an Agile DevOps environment
• Experience in vendor management, contract governance, and strategic sourcing
• A collaborative leader with strong influencing, communication, and change management skills with the ability to build strong partnerships across all stakeholder groups
• Commercially astute with a strategic mindset and a passion for innovation
• Experience with Lean, DevOps, or similar methodologies
• Expertise in disaster recovery, business continuity, and cybersecurity alignment
• A track record of delivering digital optimisation and service excellence

As a valued employee, you'll be entitled to:

• 30 days holiday plus bank holidays (with flexibility for religious holidays)
• Car Allowance
• Personal private health care
• Life cover - 8x annual salary
• Competitive pension scheme - we double-match your contributions up to 6%
• Annual bonus scheme and lifestyle benefits

Why Join Us?

We're more than just a water company. We're a purpose-led organisation committed to sustainability, innovation, and making life better for our customers and communities. Join us and help shape the future of digital infrastructure in the water industry.

Closing date: 16 July 2025