Head of Implementation

Page Personnel; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An innovative software development company is seeking a Head of Implementation to join their Birmingham leadership team. In this permanent role, you will lead and mentor a team to ensure seamless software implementation while collaborating with Sales and Customer Success. This position offers a competitive salary, excellent benefits, and a hybrid working environment.

Benefits

Competitive salary

Excellent benefits

Hybrid working model

Qualifications

• Proven experience in implementation or professional services in a SaaS environment.
• Strong leadership with a track record of developing high-performing teams.
• Excellent project management and communication skills.

Responsibilities

• Own the full implementation lifecycle, from kick-off to go-live.
• Lead and coach a team of Implementation Consultants.
• Develop and improve implementation processes and tools.

Skills

Leadership

Project Management

Communication

Process Improvement

Job description

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• Opportunity to join the leadership team at an innovate software company
• Competitive salary, excellent benefits and hybrid working

About Our Client

My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.This is a permanent role, with hybrid working based out of Birmingham.

Job Description

• Own the full implementation lifecycle, from kick-off through go-live and early adoption.
• Lead, coach, and scale a team of Implementation Consultants.
• Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
• Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
• Act as the senior escalation point for complex implementations or issues.
• Analyse data and feedback to optimise time-to-value and customer outcomes.
• Help define and track KPIs around implementation success, team utilisation, and client satisfaction.

The Successful Applicant

• Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
• Strong leadership experience with a track record of developing high-performing teams.
• Experience implementing software for clients at a SaaS or software development company.
• Excellent project management and communication skills.
• Passion for process improvement and scalable delivery models.
• Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.