Enable job alerts via email!

Head of Implementation

Michael Page (UK)

Birmingham

Hybrid

GBP 70,000

Full time

13 days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading innovative software company is seeking a Head of Implementation to oversee their implementation function. You will lead a team, manage complex client implementations, and drive efficiency in processes. This permanent role offers a competitive salary and hybrid working conditions.

Benefits

Competitive salary
Excellent benefits
Hybrid working

Qualifications

  • Experience in SaaS implementation or professional services.
  • Strong leadership experience.
  • Proven track record in project management.

Responsibilities

  • Own the full implementation lifecycle from kick-off to go-live.
  • Lead and mentor a small team of consultants.
  • Develop and enhance implementation processes.

Skills

Leadership
Project Management
Communication
Process Improvement

Job description

  • Opportunity to join the leadership team at an innovate software company
  • Competitive salary, excellent benefits and hybrid working

About Our Client

My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.

As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.

This is a permanent role, with hybrid working based out of Birmingham.

Job Description

  • Own the full implementation lifecycle, from kick-off through go-live and early adoption.
  • Lead, coach, and scale a team of Implementation Consultants.
  • Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
  • Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
  • Act as the senior escalation point for complex implementations or issues.
  • Analyse data and feedback to optimise time-to-value and customer outcomes.
  • Help define and track KPIs around implementation success, team utilisation, and client satisfaction.

The Successful Applicant

  • Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
  • Strong leadership experience with a track record of developing high-performing teams.
  • Experience implementing software for clients at a SaaS or software development company.
  • Excellent project management and communication skills.
  • Passion for process improvement and scalable delivery models.
  • Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.

What's on Offer

  • Salary of up to £70,000 DOE
  • Hybrid working
  • Plus many more excellent benefits
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.