Head of Implementation

Michael Page (UK); Birmingham; Hybrid; GBP 70,000; Full time

Job summary

A leading innovative software company is seeking a Head of Implementation to oversee their implementation function. You will lead a team, manage complex client implementations, and drive efficiency in processes. This permanent role offers a competitive salary and hybrid working conditions.

Benefits

Competitive salary

Excellent benefits

Hybrid working

Qualifications

• Experience in SaaS implementation or professional services.
• Strong leadership experience.
• Proven track record in project management.

Responsibilities

• Own the full implementation lifecycle from kick-off to go-live.
• Lead and mentor a small team of consultants.
• Develop and enhance implementation processes.

Skills

Leadership

Project Management

Communication

Process Improvement

Job description

• Opportunity to join the leadership team at an innovate software company
• Competitive salary, excellent benefits and hybrid working

About Our Client

My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.

As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.

This is a permanent role, with hybrid working based out of Birmingham.

Job Description

• Own the full implementation lifecycle, from kick-off through go-live and early adoption.
• Lead, coach, and scale a team of Implementation Consultants.
• Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
• Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
• Act as the senior escalation point for complex implementations or issues.
• Analyse data and feedback to optimise time-to-value and customer outcomes.
• Help define and track KPIs around implementation success, team utilisation, and client satisfaction.

The Successful Applicant

• Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
• Strong leadership experience with a track record of developing high-performing teams.
• Experience implementing software for clients at a SaaS or software development company.
• Excellent project management and communication skills.
• Passion for process improvement and scalable delivery models.
• Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.

What's on Offer

• Salary of up to £70,000 DOE
• Hybrid working
• Plus many more excellent benefits