Head of HR Global People Services (GPS)

RELX; United Kingdom; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading company is looking for a Head of Global People Services to oversee HR functions across multiple regions. This role requires strategic vision, leadership in HR services, and a hands-on approach to improve service delivery worldwide. The candidate should possess extensive HR experience and a strong ability to connect operational goals with business priorities, ensuring a culture of service excellence.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Life assurance

Competitive pension scheme

Travel season ticket loan

Electric Vehicle Scheme

Employee Assistance Programme

Access to learning and development resources

Qualifications

• Proven progressive global HR experience in leadership.
• Expertise in HR technologies and digitization of operations.
• Experience supporting organizational restructurings.

Responsibilities

• Lead HR Global People Services team driving efficiency and standards.
• Oversee operations and optimize HR processes globally.
• Build relationships with global stakeholders and manage budgets.

Skills

Leadership

Relationship Management

Strategic Planning

Communication

Data Analytics

HR Technologies

Business Acumen

Education

Bachelor’s Degree in Business Administration or HR

MBA (preferred)

Job description

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The Head of Global People Services (GPS) role will lead a team that provides centralized HR services across the global organization to enable efficiency, standardization and cost optimization.

The key responsibilities of this role include:

• Develop a vision and strategy for the HR Global People Services function aligned to business priorities. Ability to connect operational objectives with strategic business goals
• Establish and monitor key performance indicators and service level agreements for the HR Global People Services team to drive efficiency and effectiveness. Ensure global consistency and standards of service
• Oversee the day-to-day operations of the global HR Global People Services Center including HR administration, tier 1 employee advice, simple policy interpretation etc. across multiple regions and countries
• Optimize global processes and policies to maximize automation and self-service options
• Partner with the HR Platforms team to implement global technologies and tools to enhance the service delivery worldwide
• Motivate, develop and lead a team of HR professionals to achieve KPIs and service excellence. Set clear direction and priorities to drive global consistency
• Build a customer service and solutions-oriented culture that operates globally
• Partner with HR leadership and business leaders across the global organization to understand their needs and determine how HR Shared Services can support them. Navigate regional and country-specific requirements
• Build trusted relationships and manage global stakeholders at all levels within an organisation
• Monitor global budget, costs and resources required to deliver quality service worldwide. Identify opportunities to reduce costs through global process and technology improvements
• Keep up-to-date with trends and best practices in global HR Global People Services and related technologies. Continually enhance the function's capabilities and service quality globally
• Promote a culture of continuous improvement, demonstrating agility to changing business conditions, resources, and technologies inside a complex global organization

Skills & Experience

• Bachelor’s Degree in Business Administration, HR or related field, MBA preferred
• Proven progressive global HR experience, including experience in a leadership role managing HR services team across multiple countries.
• Expert knowledge of HR technologies and driving digitization of people operations
• Deep experience with data analytics, reporting and performance dashboards
• Excellent relationship management and strategic planning skills
• Strong business acumen with ability to link HR to business objectives
• Excellent communication and interpersonal skills
• Experience supporting large organizational restructurings resulting from mergers, acquisitions, divestitures, and broader operational shifts within the business

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work