Head of HR

Technical Placements Ltd; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Bonus

Benefits package

Job summary

Technical Placements Ltd in Central London is seeking an experienced Head of HR / People or similar to lead the People & Culture strategy for a multi-site, field-based service organisation. The role blends strategic leadership with hands-on delivery and requires close partnership with UK operations.

You will oversee employee relations, recruitment planning, leadership development, and change initiatives, with hybrid working approximately three days per week in Central London and some UK travel.

Qualifications

• Proven HR leadership in service or field-based business.
• Strong employee relations and ER case handling.
• Experience with multi-site and hybrid workforce.
• Data-driven HR with KPIs and dashboards.

Responsibilities

• Lead People & Culture strategy aligned with operations.
• Advise senior leadership and operational managers.
• Support a large, geographically dispersed field-based workforce.
• Develop leadership capability, talent and succession planning.
• Drive employee engagement, culture and retention.
• Oversee organisational change and transformation.
• Lead complex employee relations matters.
• Improve recruitment and workforce planning.
• Use data and KPIs to drive performance and decisions.
• Ensure HR policies are practical and commercially focused.

Skills

Strategic HR leadership

Employee relations

Change management

People data analytics

Education

Bachelor's degree in HR or related field

CIPD qualification

Tools

HRIS

Recruitment software

Job description

Excellent opportunity for an experienced Head of HR / People, HR Manager or People & Culture leader to join a successful and growing UK service organisation. Great salary, car allowance, bonus and benefit. Central London / Hybrid - 3 days per week.

This is a highly operational, multi-site business employing a large, geographically dispersed workforce, with employees delivering essential services directly at customer sites throughout the UK.

We are particularly interested in candidates who understand the dynamics of a field-based service organisation – where engineers, technicians, operatives or service professionals are out on the road delivering services to commercial customers.

Relevant backgrounds could include facilities management, environmental services, waste management, hygiene and washroom services, security, utilities, technical field services, maintenance or similar service organisations.

The Role

• Working closely with the UK leadership team, you will lead and develop the People & Culture strategy while ensuring HR remains practical, commercially focused and closely connected to operations.
• Acting as a trusted adviser to senior leadership and operational managers.
• Supporting a large, geographically dispersed field-based workforce.
• Developing leadership capability, talent and succession planning.
• Driving employee engagement, culture and retention.
• Supporting organisational change and business transformation.
• Leading complex employee relations matters.
• Improving recruitment and workforce planning.
• Using people data and KPIs to improve performance and decision-making.
• Ensuring HR policies and processes remain effective, consistent and commercially focused.

About You:

You will be an experienced HR / People professional combining strategic capability with a hands-on, operational approach.

You may currently be a Head of People, Head of HR, Senior HR Manager, People & Culture Manager or senior HR Business Partner ready for your next step.

Experience within a service-led organisation with a mobile or field-based workforce is particularly important, ideally gained within environmental services, facilities management, waste, hygiene, security, utilities, maintenance or a similar environment.

You should bring strong generalist HR experience, excellent employee relations knowledge and the credibility to work effectively with senior leadership, operational managers and front-line employees.

Most importantly, you will enjoy being close to the operational business, understanding what is happening on the ground and translating this into an effective people strategy.

Hybrid working – approximately 3 days per week in Central London, with occasional UK travel.

Please apply or get in touch with Tim at Technical Placements Ltd for a confidential discussion