Head of Housing Management

Suffolk County Council; Ipswich; Hybrid; GBP 64,000 - 79,000; Full time

Job summary

A local council in Ipswich is seeking a Head of Housing Management to lead their Housing team. This role involves improving housing services, ensuring compliance, and enhancing tenant engagement. Ideal candidates will bring proven leadership in housing transformation and a focus on community and compliance. The position offers a competitive salary and comprehensive benefits package, including flexible working arrangements.

Benefits

Generous leave entitlement (26 days, rising to 31 after 5 years)

Competitive Local Government Pension Scheme

Wellbeing support and employee assistance programs

Private health care options

Electric vehicle salary sacrifice scheme

Paid volunteering days

Flexible working arrangements

Learning and development opportunities

Qualifications

• Proven leadership in housing transformation and service delivery.
• Deep commitment to tenant engagement and inclusive design.
• Strong judgement, resilience, and collaborative spirit.
• Expertise in compliance, performance monitoring, and budget management.
• Confidence navigating complex financial and political landscapes.

Responsibilities

• Lead income management and tenancy sustainment efforts.
• Enhance leaseholder services and address anti-social behaviour.
• Strategically improve housing standards across council stock.
• Manage tenancy, estate services, repairs, and maintenance.
• Ensure compliance with housing legislation and regulatory frameworks.

Skills

Leadership in housing transformation

Tenant engagement

Judgement and resilience

Compliance expertise

Budget management

Job description

Job Description

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Babergh and Mid Suffolk District Councils

• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £64,269 - £78,039 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Head of Housing Management to join our Housing team.

This is a rare opportunity to shape a well-resourced, high performing housing service with the full backing of our Elected Members and Senior Leadership Team.

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Director of Housing you will continue our transformation journey, developing high quality housing services and leading our dedicated teams.

You will lead on:

• Income management and tenancy sustainment
• Leaseholder services and anti-social behaviour response
• Strategic improvement of housing standards across our council stock
• Tenancy and estate management, repairs, and maintenance
• Compliance with housing legislation and regulatory frameworks
• Performance improvement through data, insight, and innovation

Our Strategic Vision

We aspire to be a C1 organisation, delivering housing services that are:

• Tenant-led and community-focused
• Digitally enabled and insight-driven
• Financially sustainable and future-ready

You will play a pivotal role in delivering our Homes and Housing Strategy, which includes:

• Building and maintaining high-quality, affordable homes
• Tackling climate change through sustainable housing
• Embedding co-production and tenant voice in service design
• Driving digital transformation and service excellence

About you

We are looking for a senior housing professional who will be driven, passionate and focussed on transformation and continuous improvement of housing services to our residents.

You will bring to the role:

• Proven leadership in housing transformation and service delivery
• Deep commitment to tenant engagement and inclusive design
• Strong judgement, resilience and collaborative spirit
• Expertise in compliance, performance monitoring and budget management
• Confidence navigating complex financial and political landscapes

If you are ready to lead transformation, embed tenant voice, and deliver services that reflect our commitment to excellence, we want to hear from you.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion about this role, please contact Deborah Fenton by emailing [e-mail] to arrange a call.

Please read the Job Description and Person Specification.pdfbefore applying for this job opportunity.

Closing date: 11.55pm, 26 October 2025.

How to apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the \'Person specification\' section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.