Head of Housing Improvement Strategy

Cra Group Limited; Swindon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A local authority is seeking a Head of Housing Improvement and Strategy to provide strategic leadership across housing services. The successful candidate will oversee the delivery of housing strategy, ensure compliance with regulations, and manage a diverse range of teams focused on improving resident outcomes in a customer-centric approach.

Qualifications

• Proven experience as a senior Head of Service role within a housing organisation.
• Significant experience of managing complex budgets.
• Experience of multi-agency working, including community safety and health partners.

Responsibilities

• Provide strategic leadership and operational oversight across Housing Services.
• Lead on data governance and service transformation aligned with the Council’s Plan.
• Ensure compliance with social housing regulation.

Skills

Leadership

Data Governance

Service Transformation

Education

Relevant housing or management qualification (e.g., CIH Level 5, degree-level)

Job description

3-4 months with a local authority

Job Purpose

• As the Head of Housing Improvement and Strategy, you will provide strategic leadership and operational oversight across a range of critical functions within Housing Services. You will be responsible for shaping and delivering housing strategy and policy, overseeing the implementation and support of core IT systems, and ensuring a strong customer focus across housing services.
• You will lead on data governance, drive forward service transformation aligned with the Council’s Plan, and ensure compliance with social housing regulation including the Tenant Satisfaction Measures.
• Through effective collaboration and matrix management, you will work closely with colleagues across the council to improve service quality, resident outcomes, and operational efficiency.

Key Duties/Accountabilities

• The Head of Housing Improvement and Strategy plays a critical part in supporting safe, sustainable communities, enhancing resident wellbeing, and shaping service delivery in line with both corporate priorities and statutory duties.
• To be an active part of the Housing Senior Leadership Team and Stronger and Safer Communities Directorate, implementing the Swindon Plan, the Housing Improvement Plan, and supporting the delivery of corporate strategies.
• Leading a diverse range of teams and activities to develop and implement the Council’s strategic approach and political priorities in relation to the provision of outstanding landlord services.
• Promoting innovation, efficiency and customer focus in the delivery of housing management for over 10,000 social homes. As a Head of Service, you will take a lead for a diverse range of teams, whilst also providing and developing housing sector insights that continue to ensure our customers come first in all aspects of the Housing Service.
• You will provide service wide leadership to ensure the landlord function for our social housing complies with legislation and regulation including the Regulator of Social Housing’s Consumer Standards.

Essential Experience Required

• Proven experience as a senior Head of Service role within a housing organisation preferably within a Local Authority environment is essential.
• Significant experience of managing complex budgets is essential.
• Experience of multi-agency working, including community safety, adult services, and health partners is essential.

Essential Qualification Required

• Relevant housing or management qualification (e.g., CIH Level 5, degree-level, or equivalent experience) is essential.

Additional information to note

• Working hours: 37 hours per week.

The role closes soon, please apply ASAP.