Head of Housing (Community)

Your approach should be one that aligns with Red Kite’s values — focused on partnership, respect and pride. You will play a key role in delivering services that are customer focussed, empower people and create positive life outcomes for our tenants, ensuring high standards and continuous improvement across the board.

Key Responsibilities

• Lead and inspire a team to deliver high-performance levels, ensuring they have the right skills to meet the needs of our tenants
• Support the Director of Customer Services and Executive Leadership Team in setting and reviewing business and organisational objectives
• Contribute to the development of Twenty11, our innovative housing model, ensuring we embed learning within Red Kite
• Lead the digital transformation of the service, ensuring technology improves efficiency and service standards
• Ensure compliance with all legislative changes that affect service delivery, while managing risks effectively.

Qualifications, Skills and Experience

• Significant experience in a senior leadership role within the housing or customer service sector
• Strong understanding of housing regulations, safeguarding, health and safety requirements, and data protection laws
• CIH Level 5 Diploma in Housing, Innovate Awarding Diploma in Executive Housing and Property Management or degree or higher education qualification in housing (or relevant experience and open to gaining a relevant qualification if required by government)
• Strong leadership and team management skills
• Ability to think strategically and deliver operational outcomes.

35-Hour Week Pilot

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over the last 7 months we have been piloting a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.

In addition to this, hybrid working is expected with 2 to 3 days a week in our modern, bright and welcoming office with dedicated parking.