Head of Hotels

LBP Hospitality; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading hospitality operator is seeking a Head of Operations to spearhead growth from 10 to 20 hotels. This critical role involves ensuring high-quality operational delivery across properties, leading teams, implementing systems, and driving cost efficiency. Ideal candidates will have extensive experience in multi-site management, operational excellence, and a strong focus on team development within a fast-paced environment.

Qualifications

• 10–15+ years in senior hotel or hospitality operations leadership roles.
• Proven experience managing and standardising multi-site operations.
• Strong track record of leading teams and driving accountability.

Responsibilities

• Lead and standardise operational performance across the hotel portfolio.
• Build and lead a high-performing operations leadership team.
• Plan and oversee operational aspects of all new site openings.

Skills

Leadership

Operational Management

Process Improvement

Financial Oversight

Team Development

Job description

Our client is a dynamic hospitality operator with ambitious plans to grow from 10 to 20 hotels over the next 24 months. The portfolio includes a mix of branded and independent properties, focused on city-centre locations.

They are now seeking a Head of Operations to lead this critical phase of growth. This senior, group-level role will ensure consistent, high-quality operational delivery across all properties, build and standardise processes, develop a strong site leadership structure, and manage the operational rollout of all new openings.

This opportunity is ideal for someone hands-on, highly organised, and experienced in multi-site hospitality operations — with a proven ability to lead teams, implement systems, and deliver results in a growth-focused environment.

Key Responsibilities

Operational Leadership & Standards

• Lead, standardise, and oversee operational performance across the entire hotel portfolio

• Ensure consistent service delivery, compliance with SOPs, and operational excellence at every site

• Conduct regular site audits and performance reviews to maintain quality and efficiency

Team Management & Development

• Build and lead a high-performing operations leadership team

• Define clear roles, structures, KPIs, and accountability frameworks

• Coach and develop General Managers and site leaders to deliver best-in-class operations

Openings & Expansion

• Plan and oversee the operational aspects of all new site openings and refurbishments

• Ensure properties open on time, on budget, and fully operationally ready

• Lead pre-opening readiness, including recruitment, training, and systems implementation

Process Improvement & Efficiency

• Identify opportunities for operational efficiencies and cost control

• Implement consistent, scalable systems and processes across sites

• Champion a culture of continuous improvement and operational discipline

Financial Oversight (Operations Focused)

• Work closely with finance teams to manage operational budgets

• Monitor operational costs, drive efficiencies, and support profitability goals

Technology & Systems Implementation

• Roll out and optimise operational systems (PMS, housekeeping, reporting tools)

• Ensure teams are trained and systems are embedded for maximum effectiveness

Ideal Candidate Profile

• 10–15+ years in senior hotel or hospitality operations leadership roles

• Proven experience managing and standardising multi-site operations

• Strong track record of leading teams, setting clear structures, and driving accountability

• Hands-on, solutions-focused, and highly organised

• Experience planning and delivering new openings and operational transitions

• Comfortable working in a fast-growing, evolving environment