Head of Hospitality

NewCare; United Kingdom; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading care provider in Guiseley is seeking a Head of Hospitality to ensure high standards of dining services and team management in their care home. This role offers a full-time contract with competitive pay, opportunities for career advancement, and a supportive work environment focusing on resident well-being.

Benefits

Opportunities for career progression

Bank holiday and overtime enhancements

5.6 weeks annual leave

Paid DBS check

Uniform provided

Paid training

Comprehensive induction program

Competitive pay rate

Pension scheme

Recognition awards

Qualifications

• Experience as a Dining or Restaurant Supervisor is essential.
• Experience in a care setting is desirable.
• Participation in activities organized in the home is required.

Responsibilities

• Ensure high standards of hospitality service.
• Manage and supervise the hospitality team.
• Accurately complete records and reports.

Skills

Effective communication skills

Leadership

Hospitality service standards

Job description

New Home, New Team, New Opportunity; New Care!

Our stunning care home, Guiseley Manor Care Centre, is a purpose-built 72-bed facility located in Guiseley, West Yorkshire, Leeds. The home provides the highest standards of safety, comfort, and care for residents with various needs, including residential, nursing, and dementia care.

We invest in the latest technology and offer a purposeful programme of daily activities and gentle exercise to enhance residents' well-being. All team members are carefully selected for their warmth and passion, receiving full induction and ongoing training from our in-house trainers and the New Care Academy. We pride ourselves on employing a permanent staff team, with no agency staff usage for over five years, ensuring continuity of care from staff who know and residents who trust them.

Across New Care, staff are paid at least the national minimum wage. We are seeking to appoint a Head of Hospitality to join our team. You will be responsible for organizing the Hospitality and Care Assistants to ensure a smooth and efficient dining experience for residents. This includes managing dining room preparation, cleanliness, meal service, and team leadership.

This is a 40-hour contract with an hourly rate of £13.20. Shift times are to be confirmed, with alternate weekend working.

Role Responsibilities:

• Ensure high standards of hospitality service.
• Support and assist visitors.
• Inform the Chef of any specific resident requirements.
• Follow cleaning schedules and HACCP procedures.
• Ensure all training is adhered to.
• Accurately complete records and reports, including cleaning schedules and HACCP paperwork.
• Manage, allocate duties, and supervise the hospitality team to deliver quality care during shifts.
• Coach and develop staff through ongoing training.
• Promote safeguarding and the welfare of residents and adults in contact with the post holder.

Skills and Experience Required:

• Experience as a Dining or Restaurant Supervisor is essential.
• Experience in a care setting is desirable.
• Effective communication skills are essential.
• Participation in activities organized in the home is required.

The Benefits:

• Opportunities for career progression into senior and management roles.
• Bank holiday and overtime enhancements.
• 5.6 weeks annual leave.
• Paid DBS check.
• Uniform provided.
• Paid training.
• Refer a friend scheme for specific roles.
• Comprehensive induction program.
• Support for nationally recognized qualifications.
• Competitive pay rate.
• Cycle to work scheme.
• Wellbeing programs.
• Recognition awards such as Employee of the Month.
• Career development opportunities.
• Travel plan incentives.
• Christmas bonuses.
• Pension scheme.
• Access to wages before payday via HASTEE.

About New Care

Our philosophy focuses on maintaining residents' independence and helping them reach their full potential—physically, intellectually, emotionally, and socially—through professional, person-centered care. Each home is designed with residents' needs in mind, aiming to provide a luxurious, comfortable, and practical environment. Our ethos, 'To celebrate the wonder of people,' underscores our commitment to residents, families, staff, and visitors. We strive for residents to live fulfilling lives in a welcoming, proud home environment.

This position is subject to a DBS check.