Head of Hospitality

New Care; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A care facility in London is seeking a kind and motivated Head of Hospitality. The role involves leading the hospitality team, ensuring a smooth dining experience for residents, and managing various service aspects. The ideal candidate will have supervisory experience in a dining or restaurant setting and strong communication skills.

Benefits

Career progression opportunities

Paid DBS check

5.6 weeks annual leave

Paid training

Uniform provided

Pension scheme

Christmas bonuses

Cycle to work scheme

Qualifications

• Experience as a Dining or Restaurant Supervisor is essential.
• Experience in a care setting is desirable.
• Effective communication skills are essential.

Responsibilities

• Ensure high standards of hospitality service.
• Manage and supervise the hospitality team during shifts.
• Adhere to cleaning schedules and HACCP procedures.

Skills

Hospitality Management

Effective Communication

Team Leadership

Participation in Activities

Job description

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Head of Hospitality - The Waterside Care Home

Hospitality | Full time | Permanent

The Waterside Care Home is a contemporary, purpose-built 64-bedroom care facility with ensuite accommodation, nestled in the heart of St Helens. Designed with comfort, safety, and dignity in mind, The Waterside offers a comprehensive range of care services including residential, nursing, and specialist dementia support. Reflecting the Lovett Care philosophy of quality and compassion, the home provides a warm, inclusive environment where each resident is valued and encouraged to live life to the fullest. Equipped with the latest in care technology and a varied programme of daily activities, our residents enjoy meaningful engagement and opportunities for gentle exercise. Our dedicated team is carefully selected for their empathy and professionalism, undergoing rigorous induction and ongoing training to uphold the highest standards of care.

We are seeking to appoint a kind, caring, and motivated Head of Hospitality to join our team. You will be responsible for organizing the Hospitality Assistants and Care Assistants to ensure the dining experience for our residents is smooth and efficient at all times. Your duties will include dining room preparation, cleanliness, setup, and ensuring meals are served in a timely, presentable, and correct manner. This role involves leading a team of Hospitality Assistants, including managing rotas, training, and supervision.

Contract details:

• 40 hours per week
• Hourly rate: £13.20
• Shift times: 0800-1900
• Alternate weekend working

Role Responsibilities:

• Ensure high standards of hospitality service
• Support and assist visitors
• Inform the Chef of any individual resident requirements
• Follow cleaning schedules and HACCP procedures
• Adhere to training protocols
• Maintain records and reports, including cleaning schedules, worksheets, fridge temperatures, and HACCP paperwork
• Manage, allocate duties, and supervise the hospitality team to ensure quality care delivery during shifts
• Coach staff and support ongoing development
• Promote safeguarding and the welfare of adults in contact with the post holder

Skills and Experience Required:

• Experience as a Dining or Restaurant Supervisor is essential
• Experience in a care setting is desirable
• Effective communication skills are essential
• Participation in activities organized in the home is essential

Benefits include:

• Opportunities for career progression into senior and management roles
• Bank holiday and overtime enhancements
• 5.6 weeks annual leave
• Paid DBS check
• Uniform provided
• Paid training
• Referral scheme for roles such as Registered Nurse, Team Leader/Senior Care Assistant, and Care Assistant
• Comprehensive induction program
• Support for nationally recognized qualifications
• Competitive pay rate
• Cycle to work scheme
• Wellbeing programs
• Recognition awards, employee of the month, and golden tickets
• Travel plan with incentives
• Christmas bonuses
• Pension scheme
• Early Pay option

Who Are We?

At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and Wales. We pride ourselves on creating a 'home from home' environment where residents can live life to the fullest, regardless of age or condition. Our values guide everything we do, and we believe our people are our greatest asset.

Our Mission and Vision:

To be recognized as a passionate and committed provider of quality, person-centered care in a safe, comfortable ‘home from home’ environment. We aim for excellence through professionalism and collaboration, ensuring everyone has the freedom of choice, privacy, dignity, and is treated with the utmost respect.

This position is subject to a DBS check.